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How do you offer tailormade services to your BFSI customers?
Every organization under the sun is looking at the digital transformation to enhance the customer…
Read time: 3 min
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Voice analytics can enhance the customer experience in the BFSI industry
Today’s biggest challenge facing the BFSI industry is to stay engaged with the customer. A…
Read time: 4 min
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The most fundamental customer service strategy – is having the right technology platform
I read an article by Shep Hyken titled “The Number One Customer Service Strategy.” It…
Read time: 3 min
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Everything you always wanted to know about voice analytics!
Voice analytics uses audio from recorded calls and converts them into structured data for searching…
Read time: 3 min
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How poor can poor service get? How do you avoid them?
Coveo Research service relevance report shows poor customer service affects brand loyalty for 96% of…
Read time: 3 min
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How do you get started on Artificial Intelligence to improve customer experience?
When it comes to artificial intelligence (AI), there is a school of thought that it…
Read time: 3 min
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The customer service mantra that we follow as a contact center platform provider
We are in the business of providing an omnichannel contact center platform on the cloud….
Read time: 3 min
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What are the use cases for voice analytics in your contact center?
Supervisors and QA managers in a call center listen to only 2% of the recorded…
Read time: 2 min
