Cloud

Banks today use self-service capabilities to address customer needs using technology. You add processing support,…

According to Future Market Insights, the call center market is expected to reach a value…

Papia Ghosh Dastidar, 63, has been visiting a branch of Punjab National Bank for several…

Looking at these cartoons, you can easily guess that I am a big fan of…

There is a massive shift happening in the contact center industry. Traditional contact centers are…

Every month, we speak to several prospects who evaluate our platform for customer experience needs….

Around 2000, I had a conversation with a spend management solution provider about the underlying…

Gartner predicts that 50 percent of the contact centers will be in the cloud by…

Headquartered in Chennai, India, ClearTouch offers cloud-based, omnichannel contact center solutions in India’s healthcare, insurance,…

The customer is one of the largest online marketplaces for instant custom rate quotes on…

Cloud is the new normal in most enterprises with most of them having moved to…

The customer is one of the leading banks in India, with 1000+ agents managing various…