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How do you provide better customer service in state-run banks?
Papia Ghosh Dastidar, 63, has been visiting a branch of Punjab National Bank for several…
Read time: 3 min
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Digital transformation and customer experience
Looking at these cartoons, you can easily guess that I am a big fan of…
Read time: 5 min
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10 reasons to move your BFSI contact center to the cloud
There is a massive shift happening in the contact center industry. Traditional contact centers are…
Read time: 3 min
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You don’t have to cut corners on your technology infrastructure as a call center!
Every month, we speak to several prospects who evaluate our platform for customer experience needs….
Read time: 4 min
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Why should BPOs look at cloud-shift as a growth strategy?
Around 2000, I had a conversation with a spend management solution provider about the underlying…
Read time: 2 min
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It is about time you adopt a cloud strategy for your contact center
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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ClearTouch Celebrates Its Fifth Anniversary Empowering Indian Businesses to Transform On-Premise Call Centers to Cloud-based Operations
Headquartered in Chennai, India, ClearTouch offers cloud-based, omnichannel contact center solutions in India’s healthcare, insurance,…
Read time: 3 min
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ClearTouch ensures high-quality calling for a call center by helping them tide over low-bandwidth connection of its at-home agents
The customer is one of the largest online marketplaces for instant custom rate quotes on…
Read time: 3 min
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A few compelling reasons to move to cloud contact centers
Cloud is the new normal in most enterprises with most of them having moved to…
Read time: 2 min
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ClearTouch helps a leading bank address the sales, service and support needs of their customers using their cloud contact center platform
The customer is one of the leading banks in India, with 1000+ agents managing various…
Read time: 3 min
