Cloud

Most contact centers have moved to the cloud or are in the process of moving…

Contact centers are one of the essential resources while doing business today. Without a contact…

Banks today use self-service capabilities to address customer needs using technology. You add processing support,…

According to Future Market Insights, the call center market is expected to reach a value…

Papia Ghosh Dastidar, 63, has been visiting a branch of Punjab National Bank for several…

Looking at these cartoons, you can easily guess that I am a big fan of…

There is a massive shift happening in the contact center industry. Traditional contact centers are…

Every month, we speak to several prospects who evaluate our platform for customer experience needs….

Around 2000, I had a conversation with a spend management solution provider about the underlying…

Gartner predicts that 50 percent of the contact centers will be in the cloud by…

Headquartered in Chennai, India, ClearTouch offers cloud-based, omnichannel contact center solutions in India’s healthcare, insurance,…

The customer is one of the largest online marketplaces for instant custom rate quotes on…