Contact Center Software for Banking
Turn interactions into loyalty through better customer interactions
Trusted by 500+ banks.
An omnichannel experience is ideal for your banking customers. They can perform all their transactional queries through email, chatbots, SMS, and mobile apps and reach out to agents when there is a complicated query on the voice channel.
Besides, you can reach out to your customers for your new product promotions, offers, upselling, and cross-selling using our outbound banking call center solutions.
Request a DemoOur Platform Features – Omnichannel Banking Software
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Access to in-depth information about customers through an integrated infrastructure
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Migrate your disparate infrastructure and on-premise solutions to the cloud within 48 hours
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Multi-location, multi-tenant, and work-from-home capabilities
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Scale-up and down the number of agents at a moment's notice
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Intelligent routing – skills-based, location-based, and time-based
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Pay only for what you use. No long-term contracts. No minimum commitments
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VocalDirect and pre-recorded messages for promotions
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Call recording and screen recording to optimize agent efficiencies
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Analyze real-time metrics and dashboards. Create and schedule reports for efficient workflow. View historical data in Charts/Graphs/Grids
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Segment groups, customers, and portfolios for client-specific reporting and compliance
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Lower TCO and completely managed infrastructure
How does it work?
Your agents can connect to our cloud-hosted platform from anywhere in the world using any device. It supports all the work-from-home functions that your banking call center may need.
Our banking contact center software has outbound, inbound, and blended solutions, tightly integrated with CRM, helpdesk, collection software, and other best-of-breed IT solutions. This allows you to address customer queries, provide customer support, and do promotions.
Related Resources
See how a leading bank is using our hosted contact center platform for their customer service operations.