ARM/Collections
Start with increased connections to deal with collections.
Trusted by 300+ collection facilities.
Your goal is to increase the revenue and recovery rates. Our debt collection call center platform has an intelligent, predictive dialer solution that improves productivity by removing wasted time on manual calls or between calls. Your agents get to spend more time on live calls.
Our Platform Features
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Predictive dialing
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Manual dialing/preview dialing
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Conditional dialing/sequential dialing
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Call recording
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Agent SMS
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VocalDirect
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Advanced reporting and analytics
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Pre-recorded messages
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Integrates with all CRMs and collections software
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Pay over the phone or via an Internet portal
With our predictive dialer, you can immediately increase connections and productivity and enhance your recovery rates:
- Increase “right party” contacts by up to 288%
- Increase agent talk time by up to 169%
- Idle time reduction by up to 43%
- FTE (full-time employee) reduction by up to 44%
Related Resources
See our tools and features for the accounts receivable and collections industry
Download the Case Study