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What Is Omnichannel Customer Experience?
Let us first define what customer experience (CX) is: Customer Experience (CX) is how an…
Read time: 8 min
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Importance of Customer Experience in the Automotive Industry
Why are we talking about the automotive industry separately? The automotive industry is different from…
Read time: 5 min
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Inbound and Outbound Customer Service – What Is the Difference?
Let us first take a moment to define what inbound and outbound customer service are…
Read time: 5 min
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Twelve Latest Contact Center Trends That You Should Be Aware Of
Contact center technology has significantly evolved over the past two decades and more so in…
Read time: 7 min
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Why Is Customer Interaction Important for Your Business?
How do you get invaluable insights into the needs, preferences, and experiences of your customers?…
Read time: 7 min
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Personalization with Relevance Is Key to a Great Customer Experience
McKinsey reports that 71% of consumers expect personalization, and 76% get frustrated when they don’t…
Read time: 3 min
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Human-Centered Approach – Delivering the Best Customer Experience!
The customer experience and employee experience are two areas that are often compartmentalized. In reality,…
Read time: 3 min
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Contact Center Automation – Improve Customer Experience
Every organization will gain from providing an exceptional customer experience. After all, customers are the…
Read time: 6 min
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What Is a Contact Center as a Service (CCaaS)?
Gartner defines contact center as a service (CCaaS) as a service (SaaS)-based application that enables…
Read time: 2 min
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Digital Channels for Customer Engagement!
Should you look at digital channels for your customer engagement? In the past, most organizations…
Read time: 4 min
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What is Your Customer Relationship Lifecycle?
A customer relationship lifecycle is called a lifecycle because it depicts the life of your…
Read time: 3 min
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Why Small Businesses Should Focus On Customer Experience?
I participated in a discussion a few months ago. One of the first statements made…
Read time: 2 min
