Omni-Channel

Recently, I presented the keynote address at one of the BPO conferences. After my speech,…

Let me begin with a few problem statements. Banks usually consider only their best customers…

Today, consumers are exposed to global brands like Apple, Amazon, and Netflix and are used…

A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the…

Look at Banking, Insurance, or Financial Services as a business. You are talking about high-value…

There is a massive shift happening in the contact center industry. Traditional contact centers are…

Today’s biggest challenge facing the BFSI industry is to stay engaged with the customer. A…

I tried making an international online transaction using my credit card for a value of…

Twenty years ago, I used to visit bank branches for almost everything. To deposit and…

Coveo Research service relevance report shows poor customer service affects brand loyalty for 96% of…

Around 2000, I had a conversation with a spend management solution provider about the underlying…

We are in the business of providing an omnichannel contact center platform on the cloud….