Omni-Channel

Would you suffer occasional transactional losses to ensure excellent relationships with your customers? Or would…

Gartner predicts that people will eventually have more conversations with AI bots than with their…

I spent my last vacation at a beach resort and used an aggregator to book…

More than 50% of contact center representatives are losing daily hours managing and navigating multiple…

In the early 2000s, I ran a mail management service. When I began, I had…

In one of my previous jobs, I worked as a pre-sales professional. Whenever I put…

Customer Lifetime Value (CLV) is the crucial parameter through which businesses predict future demand, strengthen…

Recently, we ran a survey on “The state of customer experience function in India.” Out…

According to Future Market Insights, the call center market is expected to reach a value…

Recently, I presented the keynote address at one of the BPO conferences. After my speech,…

Let me begin with a few problem statements. Banks usually consider only their best customers…

Today, consumers are exposed to global brands like Apple, Amazon, and Netflix and are used…