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How Do You Make Your Customer Data Work for You?
You will have these categories displayed very generously on Amazon and Netflix pages. How often…
Read time: 3 min
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How Do You Put Your Customer in Control of the Customer Experience?
Scenario I I call up my mobile service provider for a billing issue. I am…
Read time: 4 min
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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Gartner predicts that people will eventually have more conversations with AI bots than with their…
Read time: 3 min
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Chatbots in Customer Service – What Is It, Benefits & Use Cases
According to a Gartner report, chatbots will become the primary customer service channel for roughly…
Read time: 3 min
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How Do You Implement Effective 24-Hour Customer Care?
In one of my previous jobs, I worked as a pre-sales professional. Whenever I put…
Read time: 2 min
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Do you know that 80% of the CX leaders plan to increase their investments in…
Read time: 3 min
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Customer Service SLA – What, Why, and How?
What is SLA? A Service Level Agreement (SLA) is a written agreement that defines support…
Read time: 3 min
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The various types of self-service capabilities that can boost your customer experience
Before getting into the types of self-service options, let us first understand why self-service and…
Read time: 4 min
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Do contact center agents struggle to handle customer queries?
Recently, we ran a survey on “The state of customer experience function in India.” Out…
Read time: 3 min
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What does the future of the call center industry look like?
According to Future Market Insights, the call center market is expected to reach a value…
Read time: 3 min
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What is the connection between digital transformation and customer experience?
Looking at these cartoons, you can easily guess that I am a big fan of…
Read time: 5 min
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How do you offer tailormade services to your BFSI customers?
Every organization under the sun is looking at the digital transformation to enhance the customer…
Read time: 3 min
