Artificial Intelligence

Scenario I I call up my mobile service provider for a billing issue. I am…

Gartner predicts that people will eventually have more conversations with AI bots than with their…

According to a Gartner report, chatbots will become the primary customer service channel for roughly…

In one of my previous jobs, I worked as a pre-sales professional. Whenever I put…

Do you know that 80% of the CX leaders plan to increase their investments in…

Let us begin by defining what an SLA is. A Service Level Agreement (SLA) is…

Before getting into the types of self-service options, let us first understand why self-service and…

Recently, we ran a survey on “The state of customer experience function in India.” Out…

According to Future Market Insights, the call center market is expected to reach a value…

Looking at these cartoons, you can easily guess that I am a big fan of…

Every organization under the sun is looking at the digital transformation to enhance the customer…

I tried making an international online transaction using my credit card for a value of…