Deliver end-to-end delightful customer support experience across all channels.
Trusted by more than 1500+ customers.
The most important aspect of an eCommerce operation is a customer’s lifetime value, which is entirely reliant on the number of repeat customers that you can garner. How do you provide everlasting customer experiences?
Our eCommerce contact center platform can help you leverage the best customer experience management solution to improve your agents’ productivity and create a loyal customer base.
What Makes Our Platform the Best for your eCommerce Business?
Anywhere, anytime engagement
let your retail shoppers interact with you through multiple channels – email, phone, chat, social media, and website
Automatically route calls to the right department and the agents with the right skill based on your purchase history and the type of product you have purchased
Understand your customer journey through our integrated customer service platform and offer them immediate resolutions to the satisfaction of your customers
call recording and screen recording to improve agents’ efficiency and to resolve any disputes that may arise with your customers proactively
Let the customers serve themselves through automated IVR systems and intelligent chatbots for transactional issues like order returns and faulty products
Voice of the customer
Automated voice broadcast to receive one-touch feedback from the customers on the quality of products, service, and the overall experience
Intelligent reports and dashboards allows your managers and supervisors to be on top of the entire eCommerce operations, and you can optimize them for the benefit of your customers
Scale and pay as you grow
You can be up and running with our platform within 48 hours. You can scale up and down per your business needs. You pay us only on your usage and not on any long-term contracts or minimum guarantees
Alerts and notifications
Alerts and notifications on orders, offers, and promotions for your customers
Missed call solution
You don’t have to worry about missing a call from your customer, for we have an automated callback option as and when an agent becomes available