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BFSI contact center reporting and analytics – an opportunity to improve customer experience!
Look at Banking, Insurance, or Financial Services as a business. You are talking about high-value…
Read time: 4 min
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The makings of a good customer experience – what goes into it?
Customers have always wanted to solve their problems with the fewest steps possible. That’s why…
Read time: 4 min
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It is about time you adopt a cloud strategy for your contact center
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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How do you ensure a positive customer experience?
The US chamber of commerce estimates that 68% of customers leave a company because they…
Read time: 6 min
