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Twelve Latest Contact Center Trends That You Should Be Aware Of
Contact center technology has significantly evolved over the past two decades and more so in…
Read time: 7 min
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BFSI contact center reporting and analytics – An opportunity to improve customer experience!
Look at Banking, Insurance, or Financial Services as a business. You are talking about high-value…
Read time: 4 min
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What Goes Into the Makings of a Good Customer Experience, and How Do You Provide It?
Customers have always wanted to solve their problems with the fewest steps possible. That’s why…
Read time: 4 min
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What will be the cloud strategy for your contact center?
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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How Do You Ensure a Positive Customer Experience?
Positive customer experience is when a customer has a satisfying and enjoyable interaction with a…
Read time: 6 min
