Insurance

It is not what you say that matters; what matters most is what they perceive….

Scenario I I call up my mobile service provider for a billing issue. I am…

Gartner predicts that people will eventually have more conversations with AI bots than with their…

In the early 2000s, I ran a mail management service. When I began, I had…

I read an article by Phil Britt on ‘Financial Services Customer Experience: 3 success and…

A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the…

Every organization under the sun is looking at the digital transformation to enhance the customer…

Look at Banking, Insurance, or Financial Services as a business. You are talking about high-value…

There is a massive shift happening in the contact center industry. Traditional contact centers are…

Most contact centers do not know their customers in-depth. This is especially important in a…

Today’s biggest challenge facing the BFSI industry is to stay engaged with the customer. A…

Accenture found that 58% more customers prefer to solve urgent issues by calling for support…