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Workforce Management and Workforce Optimization Are Key to Efficient Contact Center Operations
More than 50% of contact center representatives are losing daily hours managing and navigating multiple…
Read time: 3 min
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What does the future of the call center industry look like?
According to Future Market Insights, the call center market is expected to reach a value…
Read time: 3 min
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10 reasons to move your BFSI contact center to the cloud
There is a massive shift happening in the contact center industry. Traditional contact centers are…
Read time: 3 min
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It is about time you adopt a cloud strategy for your contact center
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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ClearTouch ensures high-quality calling for a call center by helping them tide over low-bandwidth connection of its at-home agents
The customer is one of the largest online marketplaces for instant custom rate quotes on…
Read time: 3 min
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A few compelling reasons to move to cloud contact centers
Cloud is the new normal in most enterprises with most of them having moved to…
Read time: 2 min
