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Industry Specialization

Our contact center solutions are made keeping your industry in mind

ClearTouch platform delivers excellent customer experiences irrespective of the industry. Our platform will ensure that you have a reliable, scalable, extensible, secure, and compliant solution for all your customer service and support needs.

Take a look at the specific features that ClearTouch offers to your industry.

All Features

Banking

Streamline your sales and support operations with ClearTouch’s platform that delivers success for every banking relationship we have worldwide. With our platform, your financial institution has better capabilities to understand your customers and service them better.

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Download the Case Study to see how a leading bank in India has used our platform for its customer service.

Insurance

From customer care to claim settlement to lead generation to cold calling, ClearTouch’s platform can do it all when it comes to insurance. Equip your agents to handle customer queries quickly with our platform’s capabilities.

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Download the Case Study to see how an insurance call center has increased its first call resolutions.

Healthcare

Proactively engage with patients by allowing them to connect with you from anywhere using voice, SMS, email, or other channels. Encourage self-service through a simple and powerful IVR system and various integrations to provide patient care and resolve patient inquiries.

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Download the Case Study to see how a healthcare facility made use of our platform to provide teleconsulting.

BPOs

Provide an integrated customer experience through our integrations with CRMs, Helpdesk software, Service platforms, and best-of-breed IT solutions. Our platform allows you to scale up and down the number of agents quickly without any contractual obligations.

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Download the Case Study to see how an outbound call center used our platform to scale its operations within 48 hours.

Debt Collections

Increase your collection efficiency with our platform – manual dialing, predictive dialing, and auto dialing. Manage all the compliance needs of your industry with our pre-certified platform.

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Download the Case Study to see our tools and features for the collections industry.

eCommerce

Meet the rising expectations of your customers by providing them a seamless shopping experience with our platform. Our integrations with your stores, warehouses, product catalogs, and order history will ensure that your agents are equipped to answer your customer queries favorably and positively.

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Download the Copy to see our tools and features for the eCommerce industry.

Automotive

Identify potential sales and service revenue opportunities with our platform. Automate your dealerships’ voice, SMS, and email communications while saving time and money.

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“We reached out to more than 40 hosted contact center solutions providers, and ClearTouch was the only provider that offered easy API integration to all CRM platforms used in multiple industries. We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers.”

Carmine Yodice

Director of Business Development – MPG Management Associates, Corp.

See what ClearTouch can do for your call center