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Customer-centric approach is the way forward for banks, says the Finance Minister of India
Finance Minister Nirmala Sitharaman said banks must adopt a customer-centric approach by understanding their needs…
Read time: 2 min
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How do you provide better customer service in state-run banks?
Papia Ghosh Dastidar, 63, has been visiting a branch of Punjab National Bank for several…
Read time: 3 min
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Three personal customer experience successes in BFSI
I read an article by Phil Britt on ‘Financial Services Customer Experience: 3 success and…
Read time: 3 min
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What should you be aware of while transforming your banking contact center to digital-first?
Recently, I presented the keynote address at one of the BPO conferences. After my speech,…
Read time: 3 min
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How can a bank utilize a business intelligence platform to grow its business?
Let us assume that you are an outbound contact center looking at identifying opportunities for…
Read time: 3 min
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How do you provide customer service to the underserved populations in banking?
Let me begin with a few problem statements. Banks usually consider only their best customers…
Read time: 3 min
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12 compelling reasons why you should have a single view of your customers in banking
We keep talking about having a single view of the customers to provide better customer…
Read time: 2 min
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Engaging and empowering banking contact center agents
Today, consumers are exposed to global brands like Apple, Amazon, and Netflix and are used…
Read time: 3 min
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Providing customer experience in BFSI – the James Bond way!
A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the…
Read time: 3 min
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How do you offer tailormade services to your BFSI customers?
Every organization under the sun is looking at the digital transformation to enhance the customer…
Read time: 3 min
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How do you get your contact center ready for new-age retail banking needs?
According to Deloitte, banking customers are less satisfied with contact center experiences than with online…
Read time: 3 min
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BFSI contact center reporting and analytics – an opportunity to improve customer experience!
Look at Banking, Insurance, or Financial Services as a business. You are talking about high-value…
Read time: 4 min
