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People Will Eventually Have More Conversations With AI Bots Than With Their Spouses!
Gartner predicts that people will eventually have more conversations with AI bots than with their…
Read time: 3 min
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My Customers Are Angry – How Do I Help Them Out of It?
I read an article in the Times of India titled, “Why driving makes Indians angrier?”…
Read time: 3 min
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Bank Branches Are Turning Into Sales and Service Outlets
Banks today use self-service capabilities to address customer needs using technology. You add processing support,…
Read time: 2 min
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It is time for PSBs to roll up their sleeves and start enhancing their service quality
The current scenario of the Indian banking sector is very dynamic and competitive. To maintain…
Read time: 2 min
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Customer-centric approach is the way forward for banks, says the Finance Minister of India
Finance Minister Nirmala Sitharaman said banks must adopt a customer-centric approach by understanding their needs…
Read time: 2 min
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How do you provide better customer service in state-run banks?
Papia Ghosh Dastidar, 63, has been visiting a branch of Punjab National Bank for several…
Read time: 3 min
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Three personal customer experience successes in BFSI
I read an article by Phil Britt on ‘Financial Services Customer Experience: 3 success and…
Read time: 3 min
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What should you be aware of while transforming your banking contact center to digital-first?
Recently, I presented the keynote address at one of the BPO conferences. After my speech,…
Read time: 3 min
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How can a bank utilize a business intelligence platform to grow its business?
Let us assume that you are an outbound contact center looking at identifying opportunities for…
Read time: 3 min
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How do you provide customer service to the underserved populations in banking?
Let me begin with a few problem statements. Banks usually consider only their best customers…
Read time: 3 min
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12 compelling reasons why you should have a single view of your customers in banking
We keep talking about having a single view of the customers to provide better customer…
Read time: 2 min
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Engaging and empowering banking contact center agents
Today, consumers are exposed to global brands like Apple, Amazon, and Netflix and are used…
Read time: 3 min
