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What Is Customer Effort Score (CES), and How to Measure It?
What is the one thing you look at while evaluating your ability to provide exceptional…
Read time: 8 min
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How Do You Make Your Customer Data Work for You?
You will have these categories displayed very generously on Amazon and Netflix pages. How often…
Read time: 3 min
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Does This Company Care For Me?
The two primary questions that every customer would be concerned about when they face challenges…
Read time: 3 min
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer Lifetime Value (CLV) is the crucial parameter through which businesses predict future demand, strengthen…
Read time: 3 min
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Customer Service SLA – What, Why, and How?
What is SLA? A Service Level Agreement (SLA) is a written agreement that defines support…
Read time: 3 min
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Enhancing Customer Experience in Banking and Financial Services Industry – The James Bond Way!
A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the…
Read time: 3 min
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Three customer support hacks to grow your business
This morning, I received a call from my friend after a very long time. He…
Read time: 3 min
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The Future of Customer Experience – The Casino Way!
You ask a bunch of people why they visit a Casino, and the answers would…
Read time: 3 min
