-
How important is empathy in customer experience?
Accenture found that 58% more customers prefer to solve urgent issues by calling for support…
Read time: 2 min
-
Five key features to providing exceptional customer service in healthcare
Is healthcare a customer service industry? There is a lot of debate on this aspect,…
Read time: 3 min
-
What are the use cases for voice analytics in your contact center?
Supervisors and QA managers in a call center listen to only 2% of the recorded…
Read time: 2 min
-
Business-as-usual – ophthalmic care unit uses teleconsulting to tide over COVID-19 lockdown
Overview The customer is a not-for-profit missionary ophthalmic care unit, headquartered in Chennai. They have…
Read time: 3 min
-
Making your call center humane
There are multiple channels through which customers can contact your business. You have multiple channels…
Read time: 2 min
