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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Gartner predicts that people will eventually have more conversations with AI bots than with their…
Read time: 3 min
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How to Improve Patient Experience in Healthcare?
Healthcare is a competitive market, and service matters more than ever now. And what person…
Read time: 3 min
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Importance of Empathy in Customer Experience
Accenture found that 58% more customers prefer to solve urgent issues by calling for support…
Read time: 2 min
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How to Improve Customer Service in Healthcare?
Is healthcare a customer service industry? There is a lot of debate on this aspect,…
Read time: 3 min
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Use Cases of Voice Analytics in a Contact Center
Supervisors and QA managers in a call center listen to only 2% of the recorded…
Read time: 2 min
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Business-as-usual – ophthalmic care unit uses teleconsulting to tide over COVID-19 lockdown
Overview The customer is a not-for-profit missionary ophthalmic care unit, headquartered in Chennai. They have…
Read time: 3 min
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Making your call center humane
There are multiple channels through which customers can contact your business. You have multiple channels…
Read time: 2 min
