All Products and Features

• Call Center Software
• Data and Digital Services
• Team Management
• Business Intelligence
• Integrations

Call Center Software

Omnichannel Experience

You get one view of your customers irrespective of the channels they use to reach you. This helps you provide an excellent customer experience.

Inbound Solutions

Intelligent routing based on skills, timing, and location that helps increase productivity and provide the best customer experience.

Outbound Solutions

Predictive, preview, progressive dialing coupled with advanced features to launch campaigns and streamline agent reporting.

Interactive Voice Response (IVR)

Automate and scale your customer service and support function using our feature-rich IVR. You can easily record and manage the workflow of your IVR with the click of a button.

Automatic Call Distribution (ACD)

Ensure that calls are routed to the right agents with the right skills and manage queues effectively, reducing the wait times for agents.

Interactive Voice Messaging

Automate your outbound campaigns with voice messaging. Gain feedback, run surveys, generate leads, and quickly interact with your customers.

Manual Dialing

Human approval of manual calls before they are dialed. This increases compliance and ensures better results.

Predictive Dialing

Increase agents’ productivity by automatically dialing and distributing calls to available agents using advanced algorithms.

Auto Dialing

Reach your customer with a simple automated message and providing them options to contact you quickly.

Preview Dialing

Provide the agents with the call context by providing them all the information they need. This helps them add value to every outbound call.

Blended Solutions

Increase agents’ productivity by blending both outbound and inbound interactions.

Vocal Direct

A non-intrusive way to reach your customers for service feedback, run surveys, confirm appointments and generate leads. Record, upload your contact list and distribute the recording as a voice message.

Mobile SMS

Communicate with text messaging for emergency alerts, transactional responses, and confirming appointments.

Notifications

Notify your customers quickly with promotions, announcements, or surveys through personalized messaging and real-time reporting.

Reporting & Analytics

Intuitive dashboards keep you in the know about your agents, voice analytics, metrics of different channels, and overall call center performance.

Click to Call

Quickly connect with a company representative by using click-to-talk or click-to-dial provision.

Natural Language Processing

Analyze your call recordings and screen recordings to gain cues about customer needs and wants.

Data and Digital Services

List Management Services (LMS)

Allows you to interact with your data in real-time. It acts as a central data repository, enhances decision-making and API access, ensuring greater visibility into your call center.

Call and Screen Recording

Centralized access to call recordings for a scalable, searchable, compliant, and intelligent solution. Screen recording to see the agent’s workflow and the actions taken to resolve customer queries. Aids in compliance and training.

Professional Voice Recording

Professionally record all your IVR and automated voice broadcasting messages, helping increase your conversions.

Team Management

Workforce Management (WFM)

Ensure that the right number of agents are available at the right time to answer the forecasted volume of incoming calls at the desired service level with quality.

Workforce Optimization (WFO)

Optimize efficiency and enhance the productivity of your call center agents – training, coaching, mentoring, rewarding, and adhering to SLAs with customers. Call center workforce optimization enhances the performance of agents.

Business Intelligence

Agent Performance Analytics

Boost performance and track productivity in real-time by having a complete view of your agent and customer interactions with streamlined dashboards.

Voice Analytics

Convert your call recordings into structured data, and discover real-time insights. This will help you make informed customer service decisions.

Integrations

CRM

Boost agent productivity and personalize your customer experiences with our tight integration with Salesforce, Lead Squared, and Zoho.

Servicenow

Tight integration with ServiceNow allows agents to provide customers what they need when they need it.

Zendesk

Seamless integration between ClearTouch and Zendesk, making it performance efficient for the agents.

API Integrations

ClearTouch platform integrates with any best-of-breed IT systems and solutions through its APIs.