A powerful call center platform that brings together every feature that you would ever require.
A platform used by more than 1500+ businesses worldwide – can be integrated with CRMs, Helpdesk software, ERP, and other best-of-breed IT solutions.
Call Center Software
You get one view of your customers irrespective of the channels they use to reach you. This helps you provide an excellent customer experience.
Intelligent routing based on skills, timing, and location that helps increase productivity and provide the best customer experience.
Predictive, preview, progressive dialing coupled with advanced features to launch campaigns and streamline agent reporting.
Automate and scale your customer service and support function using our feature-rich IVR. You can easily record and manage the workflow of your IVR with the click of a button.
Ensure that calls are routed to the right agents with the right skills and manage queues effectively, reducing the wait times for agents.
Interactive Voice Messaging
Automate your outbound campaigns with voice messaging. Gain feedback, run surveys, generate leads, and quickly interact with your customers.
Human approval of manual calls before they are dialed. This increases compliance and ensures better results.
Increase agents’ productivity by automatically dialing and distributing calls to available agents using advanced algorithms.
Reach your customer with a simple automated message and providing them options to contact you quickly.
Provide the agents with the call context by providing them all the information they need. This helps them add value to every outbound call.
Increase agents’ productivity by blending both outbound and inbound interactions.
A non-intrusive way to reach your customers for service feedback, run surveys, confirm appointments and generate leads. Record, upload your contact list and distribute the recording as a voice message.
Communicate with text messaging for emergency alerts, transactional responses, and confirming appointments.
Notify your customers quickly with promotions, announcements, or surveys through personalized messaging and real-time reporting.
Reporting & Analytics
Intuitive dashboards keep you in the know about your agents, voice analytics, metrics of different channels, and overall call center performance.
Click to Call
Quickly connect with a company representative by using click-to-talk or click-to-dial provision.
Natural Language Processing
Analyze your call recordings and screen recordings to gain cues about customer needs and wants.
Data and Digital Services
Allows you to interact with your data in real-time. It acts as a central data repository, enhances decision-making and API access, ensuring greater visibility into your call center.
Call Recording Storage
Centralized access to all your call recordings for a scalable, searchable, compliant, and intelligent solution.
Professional Voice Recording
Professionally record all your IVR and automated voice broadcasting messages, helping increase your conversions.
Lets you see gaps in resolving customer queries by looking at agents’ workflow and the actions taken. It also assists in the training of new hires and existing staff.
Ensure that the right number of agents are available at the right time to answer the forecasted volume of incoming calls at the desired service level with quality.
Optimize efficiency and enhance the productivity of your call center agents – training, coaching, mentoring, rewarding, and adhering to SLAs with customers.
Reporting & Analytics
Boost performance and track productivity in real-time by having a complete view of your agent and customer interactions with streamlined dashboards.
Convert your call recordings into structured data, and discover real-time insights. This will help you make informed customer service decisions.
Boost agent productivity and personalize your customer experiences with our tight integration with Salesforce, Lead Squared, and Zoho.
Tight integration with ServiceNow allows agents to provide customers what they need when they need it.
Seamless integration between ClearTouch and Zendesk, making it performance efficient for the agents.
ClearTouch platform integrates with any best-of-breed IT systems and solutions through its APIs.