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Ten Ways You Can Build Customer Trust
We have been working with a customer for the past three years and migrated many…
Read time: 5 min
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Employee Attrition: Reasons & Ways to Reduce It
I read an article on ‘Four stats you need to know to improve your customer…
Read time: 3 min
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What is the connection between digital transformation and customer experience?
Looking at these cartoons, you can easily guess that I am a big fan of…
Read time: 5 min
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What should you be aware of while transforming your banking contact center to digital-first?
Recently, I presented the keynote address at one of the BPO conferences. After my speech,…
Read time: 3 min
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Bad Customer Experience – The Reason Why It Is Poorer Than You Think
I keep talking about customer experience and how you can enhance them. In this context,…
Read time: 4 min
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Cloud Bpo – Why Should Bpos Look at Cloud Shift as a Growth Strategy?
Around 2000, I had a conversation with a spend management solution provider about the underlying…
Read time: 2 min
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What Goes Into the Makings of a Good Customer Experience, and How Do You Provide It?
Customers have always wanted to solve their problems with the fewest steps possible. That’s why…
Read time: 4 min
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What will be the cloud strategy for your contact center?
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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List Management Service for Your Call Center Data Management
As a customer service function or a call center, you will have to deal with…
Read time: 2 min
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5 things you should be aware of before outsourcing your customer service operations
60% of the enterprises outsource some or the other piece of their customer service function….
Read time: 3 min
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What will make your BPO the preferred choice for your customers?
As a BPO, you want to be the go-to choice for any enterprise looking at…
Read time: 3 min
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Are Your Agents Leaving Money on the Table?
A 100-seater call center wasn’t doing well and their CEO thought that it is do…
Read time: 2 min
