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Often, I get asked how you mine data in your contact center platform. Is there…

Would you suffer occasional transactional losses to ensure excellent relationships with your customers? Or would…

One of my friends is an avid user of fintech apps. Initially, he was extensively…

Unlike sales or marketing, customer experience initiatives are considered to be the softer components that…

I am often asked, “What metric should we use to measure the customer experience (CX)…

The two primary questions that every customer would be concerned about when they face challenges…

I read an article in Singapore Business Review (SBR) titled, “Consumers hold grudges after getting…

We are in the business of providing contact center platforms for our customers. We have…

Scenario I I call up my mobile service provider for a billing issue. I am…

Gartner predicts that people will eventually have more conversations with AI bots than with their…

Healthcare is a competitive market, and service matters more than ever now. And what person…

I read an article in the Times of India titled, “Why driving makes Indians angrier?”…