What Is Omnichannel Customer Experience?
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3 Simple Steps to Measure Customer Satisfaction
There is an undeniable correlation between how happy customers are and how much revenue an…
Read time: 7 min
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Customer Experience (CX) Vs User Experience (UX)
Should we compare CX with UX? This is the first question that crossed my mind…
Read time: 5 min
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How to Identify and Address Customer Pain Points?
To begin with, let us look at some of the statistics on customer pain points…
Read time: 5 min
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What Is Customer Effort Score (CES), and How to Measure It?
What is the one thing you look at while evaluating your ability to provide exceptional…
Read time: 8 min
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Importance of Customer Experience in the Automotive Industry
Why are we talking about the automotive industry separately? The automotive industry is different from…
Read time: 5 min
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10 Customer Acquisition Strategies That You Must Use Today
In the late-90s, a friend of mine joined a top-five consulting company. He was excited…
Read time: 8 min
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Inbound and Outbound Customer Service – What Is the Difference?
Let us first take a moment to define what inbound and outbound customer service are…
Read time: 5 min
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Ten Ways You Can Build Customer Trust
We have been working with a customer for the past three years and migrated many…
Read time: 5 min
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How Can Cloud Contact Centers Enhance Customer Experience?
Most contact centers have moved to the cloud or are in the process of moving…
Read time: 3 min
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Why Is Customer Experience Broken at Most Organizations?
I used ChatGPT to write this poem on “Poor customer service and how technology can…
Read time: 3 min
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Twelve Latest Contact Center Trends That You Should Be Aware Of
Contact center technology has significantly evolved over the past two decades and more so in…
Read time: 7 min
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Why Is Customer Perception Important, and How to Improve It?
It is not what you say that matters; what matters most is what they perceive….
Read time: 7 min