Five key features to provide exceptional customer service in banks
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ClearTouch Celebrates Its Fifth Anniversary Empowering Indian Businesses to Transform On-Premise Call Centers to Cloud-based Operations
Headquartered in Chennai, India, ClearTouch offers cloud-based, omnichannel contact center solutions in India’s healthcare, insurance,…
Read time: 3 min
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Business-as-usual – ophthalmic care unit uses teleconsulting to tide over COVID-19 lockdown
Overview The customer is a not-for-profit missionary ophthalmic care unit, headquartered in Chennai. They have…
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Are your agents leaving money on the table?
A 100-seater call center wasn’t doing well and their CEO thought that it is do…
Read time: 2 min
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Grow your business by punching above your weight – customer service perspective!
• Do better customer service help organizations grow? • Can customer service be a competitive…
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ClearTouch ensures high-quality calling for a call center by helping them tide over low-bandwidth connection of its at-home agents
The customer is one of the largest online marketplaces for instant custom rate quotes on…
Read time: 3 min
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Keep track of everything – should this be your contact center mantra?
Have you ever called a contact center and you were greeted with the following message…
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Making your call center humane
There are multiple channels through which customers can contact your business. You have multiple channels…
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Engage your customers at every step of their buying journey!
This looks more like a marketing automation topic where they convert a website visitor into…
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A few compelling reasons to move to cloud contact centers
Cloud is the new normal in most enterprises with most of them having moved to…
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What drives the best practices in customer experience around the world?
Recently, forbes came up with the top 25 examples of best customer experiences around the…
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ClearTouch helps a leading bank address the sales, service and support needs of their customers using their cloud contact center platform
The customer is one of the leading banks in India, with 1000+ agents managing various…
Read time: 3 min
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Are you spending a fortune on call center technology?
When you look at the cost of a call center, there are a number of…
Read time: 2 min