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3 Simple Steps to Measure Customer Satisfaction
There is an undeniable correlation between how happy customers are and how much revenue an…
Read time: 7 min
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How to Identify and Address Customer Pain Points?
To begin with, let us look at some of the statistics on customer pain points…
Read time: 5 min
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10 Customer Acquisition Strategies That You Must Use Today
In the late-90s, a friend of mine joined a top-five consulting company. He was excited…
Read time: 8 min
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Should CEOs Engage Directly with Customers?
I read the article “When CEOs engage directly with customers” in Harvard Business Review. This…
Read time: 3 min
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Human-Centered Approach – Delivering the Best Customer Experience!
The customer experience and employee experience are two areas that are often compartmentalized. In reality,…
Read time: 3 min
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How Do You Make Your Customer Data Work for You?
You will have these categories displayed very generously on Amazon and Netflix pages. How often…
Read time: 3 min
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Do You Have Conversations with Your Customers?
One of my friends was presenting on the “Art of Storytelling” at an SME association…
Read time: 2 min
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What Is Customer Loyalty?
A friend of mine runs a snack shop in Chettinad. She is a stickler for…
Read time: 3 min
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Customer Appreciation Ideas: 10 Ways to Thank Customers
April 18th is celebrated as customer appreciation day, but you don’t have to wait for…
Read time: 4 min
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Customer Experience Management – What Is It, and Why Does It Matter?
Customer experience is how customers perceive their interactions with your company. It can be all…
Read time: 3 min
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10 Ways of Building Rapport with Customers
Look at this survey from the General Social. What percentage of people are trustworthy? The…
Read time: 6 min
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How Does Employee Experience (EX) Impact Customer Experience (CX)?
Would you agree that customer experience is an organization-wide responsibility? Every single activity that every…
Read time: 3 min
