Strategy

Finance Minister Nirmala Sitharaman said banks must adopt a customer-centric approach by understanding their needs…

Have you ever felt exasperated by hanging endlessly on the telephone to speak to a…

Looking at these cartoons, you can easily guess that I am a big fan of…

Let me begin with a few problem statements. Banks usually consider only their best customers…

We keep talking about having a single view of the customers to provide better customer…

According to Deloitte, banking customers are less satisfied with contact center experiences than with online…

A friend of mine runs an organization that restores and renovates heritage buildings in the…

I keep talking about customer experience and how you can enhance them. In this context,…

This morning, I received a call from my friend after a very long time. He…

Every month, we speak to several prospects who evaluate our platform for customer experience needs….

I have a friend who is in the business of restoring heritage homes. He has…

Many organizations, irrespective of their sizes, go through customer experience fails. They result in a…