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How Do You Put Your Customer in Control of the Customer Experience?
Scenario I I call up my mobile service provider for a billing issue. I am…
Read time: 4 min
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Increasing Customer Lifetime Value by providing excellent customer experiences – a case example
Customer Lifetime Value (CLV) is the crucial parameter through which businesses predict future demand, strengthen…
Read time: 3 min
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10 reasons to move your BFSI contact center to the cloud
There is a massive shift happening in the contact center industry. Traditional contact centers are…
Read time: 3 min
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How do you avoid terrible customer service and do better?
Almost all of us would agree that customer service plays a huge role in an…
Read time: 3 min
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How do you ensure a positive customer experience?
The US chamber of commerce estimates that 68% of customers leave a company because they…
Read time: 6 min
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Are you spending a fortune on call center technology?
When you look at the cost of a call center, there are a number of…
Read time: 2 min
