-
What Is Omnichannel Customer Experience?
Let us first define what customer experience (CX) is: Customer Experience (CX) is how an…
Read time: 8 min
-
How Do You Put Your Customer in Control of the Customer Experience?
Scenario I I call up my mobile service provider for a billing issue. I am…
Read time: 4 min
-
Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer Lifetime Value (CLV) is the crucial parameter through which businesses predict future demand, strengthen…
Read time: 3 min
-
10 reasons to move your BFSI contact center to the cloud
There is a massive shift happening in the contact center industry. Traditional contact centers are…
Read time: 3 min
-
How Do You Avoid Bad Customer Service and Do Better?
Almost all of us would agree that customer service plays a huge role in an…
Read time: 3 min
-
How Do You Ensure a Positive Customer Experience?
Positive customer experience is when a customer has a satisfying and enjoyable interaction with a…
Read time: 6 min
-
Are you spending a fortune on call center technology?
When you look at the cost of a call center, there are a number of…
Read time: 2 min
