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Three personal customer experience successes in BFSI
I read an article by Phil Britt on ‘Financial Services Customer Experience: 3 success and…
Read time: 3 min
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Providing customer experience in BFSI – the James Bond way!
A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the…
Read time: 3 min
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How do you offer tailormade services to your BFSI customers?
Every organization under the sun is looking at the digital transformation to enhance the customer…
Read time: 3 min
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BFSI contact center reporting and analytics – an opportunity to improve customer experience!
Look at Banking, Insurance, or Financial Services as a business. You are talking about high-value…
Read time: 4 min
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10 reasons to move your BFSI contact center to the cloud
There is a massive shift happening in the contact center industry. Traditional contact centers are…
Read time: 3 min
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Workforce Management (WFM) at the center of BFSI contact centers!
Most contact centers do not know their customers in-depth. This is especially important in a…
Read time: 3 min
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Voice analytics can enhance the customer experience in the BFSI industry
Today’s biggest challenge facing the BFSI industry is to stay engaged with the customer. A…
Read time: 4 min
