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Unveiling the Potential of Conversational Chatbots: A Deep Dive Into Transformative Experiences
Explore the transformative power of conversational chatbots in our guide, diving into their innovative uses and impact on user experience.Read time: 3 min
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Y2K, Amazon, Black Friday, and Contact Center Automation
The Y2K bug, a potential computer flaw looming on January 1, 2000, stemmed from using two-digit year codes in programming from the 1960s to the 1980s.Read time: 4 min
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How Technology Has Transformed Customer Service for the Better?
In the late 1990s, I used sites like Fabmall and Maalamall to do online transactions.Read time: 4 min
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What Is Customer Obsession, and How Do You Build It?
Discover the power of customer obsession and learn how to cultivate it for your business. Embrace customer obsession to drive growth and success in today's competitive market.Read time: 6 min
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Customer Touchpoints – The Precursor to Providing Exceptional Customer Experiences
Learn about customer touchpoints, their importance, and how to identify them. Discover why understanding customer touchpoints is crucial for effective marketing and customer experience.Read time: 7 min
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Customer for Life – What Does It Mean?
Discover the meaning of "customer for life" and its importance in building long-term relationships with customers. Learn the best practices to create it.Read time: 3 min
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Six Excellent Customer Experience Examples to Take Inspiration From
In this article, we discuss 6 best customer experience examples that will help you to acquire new customers and reduce customer churn.Read time: 3 min
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Active Employee Listening Can Propel a Customer-Centric Culture
Learn more about the benefits of active employee listening in building a customer-centric culture. Discover the benefits of listening to your employees and how it can positively impact your customer satisfaction and loyalty.Read time: 4 min
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Has Customer Experience (CX) Found a Seat in the Boardroom?
Discover why customer experience is crucial for businesses and how it must begin at the top level of decision-making.Read time: 3 min
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10 Ways to Improve E-commerce Customer Experience
Learn how to improve eCommerce customer experience and drive more sales with these 10 tips. Find out how to take your online store to the next level.Read time: 7 min
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What Is Customer Segmentation, and Why Is It Essential for Your Business?
Learn more about customer segmentation and how it can help you better understand your target market, improve marketing efforts, and increase sales for your business.Read time: 7 min
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What Is Customer Effort Score (CES), and How to Measure It?
In this blog post, we'll explain what the customer effort score is and how you can measure it. We'll also provide some tips on how to improve your CES score.Read time: 8 min