eCommerce

In the late 1990s, I used sites like Fabmall and Maalamall to do online transactions.

Discover the power of customer obsession and learn how to cultivate it for your business. Embrace customer obsession to drive growth and success in today's competitive market.

Learn about customer touchpoints, their importance, and how to identify them. Discover why understanding customer touchpoints is crucial for effective marketing and customer experience.

Discover the meaning of "customer for life" and its importance in building long-term relationships with customers. Learn the best practices to create it.

In this article, we discuss 6 best customer experience examples that will help you to acquire new customers and reduce customer churn.

Learn more about the benefits of active employee listening in building a customer-centric culture. Discover the benefits of listening to your employees and how it can positively impact your customer satisfaction and loyalty.

Discover why customer experience is crucial for businesses and how it must begin at the top level of decision-making.

Learn how to improve eCommerce customer experience and drive more sales with these 10 tips. Find out how to take your online store to the next level.

Learn more about customer segmentation and how it can help you better understand your target market, improve marketing efforts, and increase sales for your business.

In this blog post, we'll explain what the customer effort score is and how you can measure it. We'll also provide some tips on how to improve your CES score.

In this blog post, we'll explore some of the common causes of a broken customer experience and offer some tips on how to fix it.

Are you looking to improve your customer perception? In this blog post, we will give you all the information you need to know about customer perception and how you can improve it.