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Does This Company Care For Me?
The two primary questions that every customer would be concerned about when they face challenges…
Read time: 3 min
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My Customers Are Angry – How Do I Help Them Out of It?
I read an article in the Times of India titled, “Why driving makes Indians angrier?”…
Read time: 3 min
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Are Chatbots the Key to All Your Customer Service Problems?
According to a Gartner report, chatbots will become the primary customer service channel for roughly…
Read time: 3 min
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The prerequisites for getting your workforce management (WFM) solution right!!!
Are you familiar with these scenarios? You call up the customer service function of your…
Read time: 2 min
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How do you enhance your customer experience: the low-hanging fruit strategy!
Many organizations, irrespective of their sizes, go through customer experience fails. They result in a…
Read time: 4 min
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Customer service is the most critical component of customer experience
Most people interchangeably use customer experience and customer service to mean the same. Let us…
Read time: 2 min
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Customer experience – tell me something that’s going to dazzle me!
This is the opening interview scene in the movie 21, where Ben, played by Jim…
Read time: 4 min
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Consistent customer experience across the entire customer journey
Offline and online have merged in today’s world, and contactless is the order of the…
Read time: 3 min
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How do you personalize your customer experiences?
I visit a supermarket near my house regularly for my grocery needs. When I reached…
Read time: 3 min
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Artificial Intelligence (AI) and customer experience – the endless possibilities
Artificial Intelligence in the customer experience context is not future technology, it is here now,…
Read time: 2 min
