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The various types of self-service capabilities that can boost your customer experience
Before getting into the types of self-service options, let us first understand why self-service and…
Read time: 4 min
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How do you provide better customer service in state-run banks?
Papia Ghosh Dastidar, 63, has been visiting a branch of Punjab National Bank for several…
Read time: 3 min
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Workforce Management (WFM) at the center of BFSI contact centers!
Most contact centers do not know their customers in-depth. This is especially important in a…
Read time: 3 min
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How important is empathy in customer experience?
Accenture found that 58% more customers prefer to solve urgent issues by calling for support…
Read time: 2 min
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The most fundamental customer service strategy – is having the right technology platform
I read an article by Shep Hyken titled “The Number One Customer Service Strategy.” It…
Read time: 3 min
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Everything you always wanted to know about voice analytics!
Voice analytics uses audio from recorded calls and converts them into structured data for searching…
Read time: 3 min
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Enhance customer service the technology way – key trends
I tried making an international online transaction using my credit card for a value of…
Read time: 3 min
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How poor can poor service get? How do you avoid them?
Coveo Research service relevance report shows poor customer service affects brand loyalty for 96% of…
Read time: 3 min
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Customer service is the most critical component of customer experience
Most people interchangeably use customer experience and customer service to mean the same. Let us…
Read time: 2 min
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Telephone as the differentiator of customer service
Have you ever seen a company taking its telephone experience very, very seriously? Look at…
Read time: 3 min
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The makings of a good customer experience – what goes into it?
Customers have always wanted to solve their problems with the fewest steps possible. That’s why…
Read time: 4 min
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Five key features to provide an exceptional customer experience in retail
Here’s the good news. You are entirely in control of the customer experience that you…
Read time: 2 min
