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Intelligence and Reporting

Data-driven performance of your call center.

Make the most out of your call center data with our comprehensive reporting tools. Intuitive dashboards keep you in the know about your agents, speech analytics, metrics of different channels, and overall call center performance, helping you make informed decisions with the insights.

Your Business Insights

  • Business Intelligence

    Boost performance and track productivity in real-time by having a complete view of your agent and customer interactions.

  • Voice Analytics

    Convert your call and screen recordings into structured data, and discover real-time insights.

Check out the complete guide to managing call center agents

Want to hear more about our work!

 
“I am really excited about ClearTouch because it has transformed our customer support. Their service has been excellent and I haven’t had any issues with them at all. The platform integration is seamless and the reports are comprehensive.”

– Our Aviation Customer

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The ClearTouch Advantage

Been There and Done That!

20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.

A Single Platform

We are an all-in-one platform that comes with a per-minute costing; no contractual commitments or liability; monitoring and reporting across locations.

Integrations

Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.

Learn More About ClearTouch’s Call Center Software

Want to check how our platform fits your needs