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How Do You Choose the Right Technology to Help Improve the Patient Experience?
Healthcare is a competitive market, and service matters more than ever now. And what person…
Read time: 3 min
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Workforce Management and Workforce Optimization Are Key to Efficient Contact Center Operations
More than 50% of contact center representatives are losing daily hours managing and navigating multiple…
Read time: 3 min
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Do you know that 80% of the CX leaders plan to increase their investments in…
Read time: 3 min
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What should you be aware of while transforming your banking contact center to digital-first?
Recently, I presented the keynote address at one of the BPO conferences. After my speech,…
Read time: 3 min
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How do you get your contact center agents to punch above their weights while working from home?
Contact center agents today are the most isolated lot. A few years ago, call centers…
Read time: 2 min
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The future of customer experience – the casino way!
You ask a bunch of people why they visit a Casino, and the answers would…
Read time: 3 min
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Are your agents leaving money on the table?
A 100-seater call center wasn’t doing well and their CEO thought that it is do…
Read time: 2 min
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A few compelling reasons to move to cloud contact centers
Cloud is the new normal in most enterprises with most of them having moved to…
Read time: 2 min
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Are you spending a fortune on call center technology?
When you look at the cost of a call center, there are a number of…
Read time: 2 min
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Healthcare Revenue Cycle Management – improving efficiency and profitability of healthcare providers worldwide
RCM in India The profit margins of healthcare providers in the advanced nations range from…
Read time: 1 min
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Cost reduction in the time of great customer service and customer experience
A Customer case study of the online support experiences of 1000 UK adults revealed that…
Read time: 4 min
