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Are You Aware of the Hidden Costs of a Contact Center Platform?
Explore the financial aspects of a contact center platform, covering setup costs, operational expenses, software, staffing, and long-term investments.Read time: 4 min
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The Significance of the Top Challenges Contact Centers Face in 2024
CallMiner's CX landscape report 2024 reported the following findings on the state of contact centers:Read time: 3 min
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The Significance of Conversational User Interfaces (CUIs) In Customer Experience
In this guide we have covered everything about conversational User Interfaces (CUIs) and its significance in customer experience.Read time: 3 min
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Omnichannel Retail Experience – Consumer Behavior, Market Outlook, and Good Practices
Discover the benefits of an omnichannel retail experience and explore real-life examples of companies who have successfully implemented this strategy.Read time: 5 min
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Chatbots in the Banking Industry – Everything You Need to Know
Discover the power of chatbots in the banking industry. Learn about how chatbots are transforming the way banks interact with customers.Read time: 5 min
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How to Improve Patient Experience in Healthcare?
The right technology can make a big difference in improving the patient experience. Here are some tips to help you make the best decision for your needs.Read time: 3 min
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Workforce management and workforce optimization are key to efficient contact center operations. Here are some tips to help you get started.Read time: 3 min
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Are you considering implementing Artificial Intelligence in your Contact Center? Here are some risks to be aware of, read more here.Read time: 3 min
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What Should You Be Aware of While Transforming Your Banking Contact Center to Digital-First?
Read this blog and learn about the latest trends in digital banking and the impact it has on your contact center.Read time: 3 min
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Call Center Gamification – How Do You Get Your Contact Center Agents to Punch Above Their Weights While Working From Home?
Learn how to increase productivity and motivation in your call center with gamification! This guide provides examples, needs, and ideas to get you started.Read time: 3 min
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The Future of Customer Experience – The Casino Way!
Delighting customers the casino way, But we are talking about customers calling contact centers.Read time: 3 min
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Are Your Agents Leaving Money on the Table?
Cleartouch provide the tools and resources you need to improve communication, increase efficiency, and deliver better customer service.Read time: 2 min