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BPOs

Flexible, secure, and feature-rich call center software.

Trusted by 1500+ customers

24/7 customer service is key to being successful as a business process outsourcing function. You have to be available anywhere and on any device. We have got you covered with our omnichannel contact center BPO platform that is cloud-hosted. 

We have migrated BPOs onto our platform within 48 hours without any business disruptions.

How does it work?

Your agents can connect to our Cloud-hosted platform from anywhere in the world. Our platform with intelligent routing capabilities – skill-based, location-based, time-based, and customer need-based- can route the calls to the right agents, ensuring first call resolutions.

With our intelligence and reporting capabilities, your managers would have real-time visibility on the agents’ status and control quality and performance.

Our BPO call management software platform has inbound, outbound, and blended solutions with multiple dialing options. When your business scales, you don’t have to worry, as our platform allows you to scale up and down at a moment’s notice.

Our Platform Features

  • Tight integration with your existing CRM, Helpdesk software, and other IT solutions

  • Migrate your IVR, PBX, Phone, and on-premise solutions within 48 hours

  • Multi-location, multi-tenant, and work-from-home capabilities

  • Scale-up and down the number of agents at a moment's notice

  • Pay only for what you use. No long-term contracts. No minimum commitments

  • Analyze real-time metrics and dashboards. Create and schedule reports for efficient workflow. View historical data in Charts/Graphs/Grids

  • Export raw data for further refinement

  • Segment groups, customers, and portfolios for client-specific reporting and compliance

  • Lower TCO and completely managed Contact Center BPO infrastructure

We offer ongoing training, 24-hour customer service, and all your required features as a platform provider.

Related Resources

Call-To-Action_Case-Studies

See how an outbound call center used our platform to scale its voice process within 48 hours.

Download Case Study