Call Center Solution for BPO
Flexible, secure, and feature-rich call center software.
Trusted by 1500+ customers
24/7 customer service is key to being successful as a business process outsourcing function. You have to be available anywhere and on any device. We have got you covered with our business process outsourcing call center platform that is cloud-hosted.
We have migrated BPOs onto our platform within 48 hours without any business disruptions.
Our Platform Features – BPO Call Center Software
Tight integration with your existing CRM, Helpdesk software, and other IT solutions
Migrate your IVR, PBX, Phone, and on-premise solutions within 48 hours
Multi-location, multi-tenant, and work-from-home capabilities
Scale-up and down the number of agents at a moment's notice
Pay only for what you use. No long-term contracts. No minimum commitments
Analyze real-time metrics and dashboards. Create and schedule reports for efficient workflow. View historical data in Charts/Graphs/Grids
Export raw data for further refinement
Segment groups, customers, and portfolios for client-specific reporting and compliance
Lower TCO and completely managed Contact Center BPO infrastructure
Working of Our BPO Software
Your agents can connect to our Cloud-hosted platform from anywhere in the world. Our platform with intelligent routing capabilities – skill-based, location-based, time-based, and customer need-based- can route the calls to the right agents, ensuring first call resolutions.
With our intelligence and reporting capabilities, your managers would have real-time visibility on the agents’ status and control quality and performance.
Our BPO call management software platform has inbound, outbound, and blended solutions with multiple dialing options. When your business scales, you don’t have to worry, as our platform allows you to scale up and down at a moment’s notice.
We offer ongoing training, 24-hour customer service, and all your required features as a platform provider.