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Today’s customers expect more. The expectations are personalization, convenience, choices, flexibility, reliability, and quality. Besides,…

A few months ago, I read this post on LinkedIn written by Karthik Subramanian. I…

In his book, Predictable Revenue, Aaron Ross defines under-investing in customer success as an organization’s…

What is the north star of providing excellent customer experiences and fostering a customer-centric culture?…

The keyboard of my laptop started misbehaving, and I had to replace it. So, I…

Customer retention refers to a company’s ability to turn customers into repeat buyers and prevent…

According to IBM, a chatbot is a computer program that uses Artificial Intelligence (AI) and…

Often, people use them interchangeably, as both Omnichannel and Multichannel use multiple channels. However, they…

When we talk about e-commerce customer experience, we mainly talk about the e-commerce website. It…

Let us assume you have different sets of customers with varying relationships. For instance, you…

Let us first define what customer experience (CX) is: Customer Experience (CX) is how an…

There is an undeniable correlation between how happy customers are and how much revenue an…