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What Is Customer Collaboration, and Why Is It Important?
Today’s customers expect more. The expectations are personalization, convenience, choices, flexibility, reliability, and quality. Besides,…
Read time: 4 min
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Digital Customer Experience – How to Get It Right?
A few months ago, I read this post on LinkedIn written by Karthik Subramanian. I…
Read time: 8 min
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10 Customer Engagement Strategies for Your Business
In his book, Predictable Revenue, Aaron Ross defines under-investing in customer success as an organization’s…
Read time: 6 min
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3 Ways to Collect Customer Feedback the Right Way!
What is the north star of providing excellent customer experiences and fostering a customer-centric culture?…
Read time: 4 min
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Do Sticky Agents Help Build Better Customer Relationships?
The keyboard of my laptop started misbehaving, and I had to replace it. So, I…
Read time: 3 min
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How Do You Measure and Improve Customer Retention?
Customer retention refers to a company’s ability to turn customers into repeat buyers and prevent…
Read time: 7 min
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Chatbots in the Banking Industry – Everything You Need to Know
According to IBM, a chatbot is a computer program that uses Artificial Intelligence (AI) and…
Read time: 5 min
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What Is the Difference between Omnichannel and Multichannel Customer Experience?
Often, people use them interchangeably, as both Omnichannel and Multichannel use multiple channels. However, they…
Read time: 6 min
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10 Ways to Improve E-commerce Customer Experience
When we talk about e-commerce customer experience, we mainly talk about the e-commerce website. It…
Read time: 7 min
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What Is Customer Segmentation, and Why Is It Essential for Your Business?
Let us assume you have different sets of customers with varying relationships. For instance, you…
Read time: 7 min
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What Is Omnichannel Customer Experience?
Let us first define what customer experience (CX) is: Customer Experience (CX) is how an…
Read time: 8 min
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3 Simple Steps to Measure Customer Satisfaction
There is an undeniable correlation between how happy customers are and how much revenue an…
Read time: 8 min
