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January 24, 2023
Customer Experience (CX) Vs User Experience (UX)

Should we compare CX with UX? This is the first question that crossed my mind…

Read time: 5 min
December 1, 2022
Should CEOs Engage Directly with Customers?

I read the article “When CEOs engage directly with customers” in Harvard Business Review. This…

Read time: 3 min
October 27, 2022
Digital Channels for Customer Engagement!

Should you look at digital channels for your customer engagement? In the past, most organizations…

Read time: 4 min