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Do Customers Hold Grudges After a Bad Experience?
I read an article in Singapore Business Review (SBR) titled, “Consumers hold grudges after getting…
Read time: 3 min
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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Gartner predicts that people will eventually have more conversations with AI bots than with their…
Read time: 3 min
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Telephone as the differentiator of customer service
Have you ever seen a company taking its telephone experience very, very seriously? Look at…
Read time: 3 min
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How Do You Personalize Your Customer Experiences?
I visit a supermarket near my house regularly for my grocery needs. When I reached…
Read time: 3 min
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How Do You Avoid Bad Customer Service and Do Better?
Almost all of us would agree that customer service plays a huge role in an…
Read time: 3 min
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Five key features to provide an exceptional customer experience in retail
Here’s the good news. You are entirely in control of the customer experience that you…
Read time: 2 min
