-
Do Customers Hold Grudges After a Bad Experience?
I read an article in Singapore Business Review (SBR) titled, “Consumers hold grudges after getting…
Read time: 3 min
-
People Will Eventually Have More Conversations With AI Bots Than With Their Spouses!
Gartner predicts that people will eventually have more conversations with AI bots than with their…
Read time: 3 min
-
Telephone as the differentiator of customer service
Have you ever seen a company taking its telephone experience very, very seriously? Look at…
Read time: 3 min
-
How do you personalize your customer experiences?
I visit a supermarket near my house regularly for my grocery needs. When I reached…
Read time: 3 min
-
How do you avoid terrible customer service and do better?
Almost all of us would agree that customer service plays a huge role in an…
Read time: 3 min
-
Five key features to provide an exceptional customer experience in retail
Here’s the good news. You are entirely in control of the customer experience that you…
Read time: 2 min
