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Healthcare

Transform your patient experience with the ClearTouch healthcare contact center platform.

Trusted by 1500+ customers.

Today, healthcare facilities are becoming patient-centric. Every facility is looking at enhancing its patient experience – from the first point of contact to the treatment to post-care procedures. This has paved the way for demand in call centers with the best communication technologies and multiple channels to address the needs of the patients.

ClearTouch healthcare efficiency: Your immediate dose of success

Healthcare services suite

ClearTouch suite is a cloud-hosted HIPAA compliant contact center platform that provides inbound, outbound, and blended call environments. It comes with provisions for having live agents, sending automated messages, IVR-guided routing of calls to proper agents, and automated after-hours payments.

Our Platform Features

  • Bill reminders

    Send out reminders on bills to be paid – pending bills as well as advances

  • Self-pay options

    Pay by phone or through their website using the providers’ payment gateway

  • Missed call alerts

    Never miss a patient call just because your agents were busy when the patient tried to reach you. The system will automatically call them back the moment an agent is available

  • Patient information

    Display the patient’s information at the point of call collection

  • Intelligence and reporting

    Monitor agent activity, including call volumes and durations, to make informed decisions and workflow adjustments

  • Automated voice messages

    Quickly broadcast messages to seek feedback, conduct surveys, schedule/reschedule appointments, and emergency notifications


Video Case Study

Watch how we have helped contact centers in the healthcare industry