Call Center Solution for Healthcare
Transform your patient experience with the ClearTouch healthcare contact center platform.
Trusted by 1500+ customers.
Today, healthcare facilities are becoming patient-centric. Every facility is looking at enhancing its patient experience – from the first point of contact to the treatment to post-care procedures. This has paved the way for demand in call centers with the best communication technologies and multiple channels to address the needs of the patients.
Our Platform Features – Healthcare Call Center Solutions
Send out reminders on bills to be paid – pending bills as well as advances
Pay by phone or through their website using the providers’ payment gateway
Missed call alerts
Never miss a patient call just because your agents were busy when the patient tried to reach you. The system will automatically call them back the moment an agent is available
Display the patient’s information at the point of call collection
Intelligence and reporting
Monitor agent activity, including call volumes and durations, to make informed decisions and workflow adjustments
Automated voice messages
Quickly broadcast messages to seek feedback, conduct surveys, schedule/reschedule appointments, and emergency notifications
ClearTouch healthcare efficiency: Your immediate dose of success
Healthcare call center services
ClearTouch suite is a cloud-hosted HIPAA compliant contact center platform that provides inbound, outbound, and blended call environments. It comes with provisions for having live agents, sending automated messages, IVR-guided routing of calls to proper agents, and automated after-hours payments.