Call Center Solution for Healthcare
Transform your patient experience with the ClearTouch healthcare contact center platform.
Trusted by 1500+ customers.
Today, healthcare facilities are becoming patient-centric. Every facility is looking at enhancing its patient experience – from the first point of contact to the treatment to post-care procedures. This has paved the way for demand in call centers with the best communication technologies and multiple channels to address the needs of the patients.
Our Platform Features – Healthcare Call Center Solutions
-
Bill reminders
Send out reminders on bills to be paid – pending bills as well as advances
-
Self-pay options
Pay by phone or through their website using the providers’ payment gateway
-
Missed call alerts
Never miss a patient call just because your agents were busy when the patient tried to reach you. The system will automatically call them back the moment an agent is available
-
Patient information
Display the patient’s information at the point of call collection
-
Intelligence and reporting
Monitor agent activity, including call volumes and durations, to make informed decisions and workflow adjustments
Learn more > -
Automated voice messages
Quickly broadcast messages to seek feedback, conduct surveys, schedule/reschedule appointments, and emergency notifications
ClearTouch healthcare efficiency: Your immediate dose of success
Healthcare call center services
ClearTouch suite is a cloud-hosted HIPAA compliant contact center platform that provides inbound, outbound, and blended call environments. It comes with provisions for having live agents, sending automated messages, IVR-guided routing of calls to proper agents, and automated after-hours payments.
Video Case Study
Watch how we have helped contact centers in the healthcare industry