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January 5, 2023
Inbound and Outbound Customer Service – What Is the Difference?

Let us first take a moment to define what inbound and outbound customer service are…

Read time: 5 min
November 3, 2022
What Is a Contact Center as a Service (CCaaS)?

Gartner defines contact center as a service (CCaaS) as a service (SaaS)-based application that enables…

Read time: 2 min
April 25, 2021
How to Enhance Better Call Center Solutions for Banking?

The customer is one of the leading banks in India, with 1000+ agents managing various…

Read time: 3 min