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Inbound and Outbound Customer Service – What Is the Difference?
Let us first take a moment to define what inbound and outbound customer service are…
Read time: 5 min
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What Is a Contact Center as a Service (CCaaS)?
Gartner defines contact center as a service (CCaaS) as a service (SaaS)-based application that enables…
Read time: 2 min
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How to Enhance Better Call Center Solutions for Banking?
The customer is one of the leading banks in India, with 1000+ agents managing various…
Read time: 3 min
