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Your Contact Center Isn’t a Cost Problem. It’s a Missed Revenue Opportunity
Contact centers aren’t cost centers. Learn how real customer conversations, insights, and AI can turn support teams into powerful revenue drivers
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Why Businesses Should Switch to Toll-Free Numbers: ROI Analysis and Implementation Guide
Learn how toll-free numbers boost business ROI by 15-30%. Get expert insights on costs, benefits, and implementation strategies for enterprise success.
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We Don’t Have a Data Problem. We Have a Decision Problem
Hundreds of metrics, yet the same CX problems persist. Discover why contact center dashboards often fail to drive real decisions.
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Call Center Audio Recording Compliance: Legal Requirements and Best Practices in India
Complete guide to call center recording laws in India, covering DPDP Act requirements, consent rules, and best practices for 2025 compliance.
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AI in Customer Success Is Failing Most Teams. Here Are 10 Tactics That Actually Work
Learn how AI in customer success helps teams act earlier, reduce churn, detect effort, and intervene at the right moment without dashboards or hype
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Speech Analytics Software: How to Choose the Right Solution for Call Monitoring
Learn how to select the best speech analytics software for call monitoring with features, integrations, and key selection criteria.
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Survey Fatigue in CX: Why Feedback Data Can’t Be Trusted
Customers are overwhelmed by surveys. Learn why survey fatigue distorts CX data and how behavioral and AI-driven feedback reveals the truth.
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How to Calculate CSAT Scores: Formula, Examples, and Benchmarks (2026 Guide)
Learn how CSAT really works in 2026—formula, benchmarks, real-world contact center examples, and how to use CSAT to improve CX.
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What Is Customer Journey Orchestration, and How to Implement It Effectively
Learn what customer journey orchestration is, how omnichannel orchestration works, and how to implement the right journey orchestration platform
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From Reactive Support to Proactive Experience: What AI Can Do
Discover how proactive customer support with AI helps detect issues early, reduce tickets, and build better customer experiences without scaling costs.
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How to Calculate Manpower Requirements for BPO Operations: Formula and Examples
Learn proven formulas to calculate BPO manpower needs. Includes step-by-step examples, shrinkage factors, and practical tools for workforce planning.
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Net Promoter Score (NPS): What It Is, How to Calculate It, & How to Use It
Learn what Net Promoter Score is, how to calculate NPS, industry benchmarks, common mistakes, and how to use NPS effectively in CX.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.