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List Management Services (LMS)

Get real-time insights from your data

List Management Services allows you to interact with your data in real-time, and mines the data for your contact center. LMS software allows your data to be enriched, parsed, or filtered with unlimited customizations. LMS helps in saving time and effort in migrating data while reducing errors and costs.

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List Management Services: Making Data Interaction Effortless

  • Data Repository

    List Management Service functions as the central data repository. It is the connection point for all outside inputs into the contact center platform.

  • Data Management

    List Management Service allows our machine learning engines to draw upon its data for advanced decision processing.

  • Increased Visibility

    List Management Service allows API access and clear activity views across any communication channel regardless of agent activity.

Optimize Your Customer Experience with List Management Services (LMS)

ClearTouch’s List Management Services (LMS) will help integrate various data sets and channels from different sources while enhancing decision processing and data enrichment, saving time, improving omnichannel visibility, making API access easier, and reducing the likelihood of errors.

It covers the entire data management workflow, including uploading your lists, ordering & filtering your lists, and splitting your data files to assign the discrete sets to multiple agents. It helps you identify your data sources – you understand which list is converting, which isn’t, and whether you come across a bad batch of data. You could watch the list management report in real-time, helping you save costs and improve efficiency.

Check out the complete guide to managing call center agents

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“I’ve been using ClearTouch for a little over two months now and I can’t imagine going back to my old system. It’s been a total game changer.”

– Our Financial Services Customer

The ClearTouch Advantage

  • Been There, Done That

    20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.

  • A Single Platform

    We are an all-in-one platform that comes with a per-minute costing; no contractual commitments or liability; monitoring and reporting across locations.

  • Integrations

    Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.

Frequently Asked Questions

Who would need a list management service?

List management service is for you:

  • If your customer experience function has multiple sources of data that it needs to act upon
  • If your call list is huge, and you need to slice and dice them
  • If your customer experience channels generate Gigabytes of data daily

Why is there a need for a list management service?

We noticed that call centers spend a significant amount of their time preparing data, performing tasks like copying data from one location to another and manipulating data. We wanted them to avoid spending time on these mundane tasks that can be easily automated.

This is why we came up with our list management tool that helps organizations simplify their data management and business processes.

How does an LMS prepare and automate the data?

LMS allows your call center to process all of its data files in one place. Filter, scrub, sort, reshape, and enrich using LMS – even complex workflows can be automated, saving time and reducing errors

How do you manipulate data using LMS?

LMS would help ensure that your data lists are in check with compliance regulations. Besides, it would ensure that you have the more recent phone number for your contacts.

LMS can help merge files, treat duplicates, and refine lists to contain precisely the records that you need in the format you need – regardless of how your CRM stores the data or how your agents see the data

What about integrations with other best-of-breed solutions and LMS?

LMS allows easier API access and clear activity views across any communication channel or system regardless of agent activity

Besides, LMS is completely integrated with our contact center platform, which means LMS acts on all types of data sources considering the integrations.

What are the benefits of using LMS in call center?

Save money – you don’t need to hire staff to automate the process or manually update data lists

Real-time – interact with your data in real-time with unlimited customizations

Save time – no more manual data transfers to get your current daily files

Omnichannel functions – it opens many avenues to deploy omnichannel functions to our platform

Learn More About ClearTouch’s Call Center Software

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