Skip nav to main content.

Omnichannel Experience

Put the customer at the center of your call center.

Let your customers pick and choose the channel in which they want to communicate with you. Our platform offers convenient, intuitive, and straightforward routes for customers to connect with your business. From transactions to troubleshooting to survey communications, our cloud contact center platform allows you to engage your customers in a meaningful manner.

Customer Experience Across Channels

  • Automatic Call Distribution (ACD)

    Route calls to the right agent – Skill-based, location-based, and time-based. Centralize your operations with ACD.

  • Predictive Dialer

    Automatically distribute calls to available agents with advanced algorithms, thereby increasing agent productivity.

  • Preview Dialer

    Every outbound call starts with an informed agent with the necessary skills. Deliver personalized customer experience.

  • Manual Dialer

    Review and approve calls before they are dialed – streamlining performance and productivity.

  • Manual SMS

    Manually communicate with your customers using SMS.

  • Surveys

    Assess customer satisfaction and feedback using customized and automated surveys, using IVR and VocalRx.

  • Interactive Voice Response (IVR)

    Customize and automate IVR to fit your call center – inbound, outbound, hybrid – to provide excellent customer service.

  • Notifications and Messaging

    Quickly and effectively alert your customers with promotions, announcements, and surveys.

  • Email

    Email delivery right to your customer inboxes.

  • SMS

    Respond to needs, emergency alerts, and confirming appointments.

  • Chat

    Quick and easy communication with your customers using the chat feature.

Check out the complete guide to managing call center agents

Want to hear more about our work!

 
“With ClearTouch cloud platform, our daily operations are now seamless. Today, we connect with our customers in different channels using the ClearTouch omnichannel platform to reach our goals.”

– Our Customer from Banking Industry

View Case Study >

z

The ClearTouch Advantage

Been There and Done That!

20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.

A Single Platform

We are an all-in-one platform that comes with a per-minute costing; no contractual commitments or liability; monitoring and reporting across locations.

Integrations

Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.

Learn More About ClearTouch’s Call Center Software

Want to check how our platform fits your needs