Omnichannel Experience
Put the customer at the center of your call center.
Let your customers pick and choose the channel in which they want to communicate with you. Our omnichannel contact center platform offers convenient, intuitive, and straightforward routes for customers to connect with your business. From transactions to troubleshooting to survey communications, our omnichannel cloud contact center software allows you to engage your customers in a meaningful manner.
Customer Experience Across Channels
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Automatic Call Distribution (ACD)
Route calls to the right agent – Skill-based, location-based, and time-based. Centralize your operations with ACD.
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Predictive Dialer
Automatically distribute calls to available agents with advanced algorithms, thereby increasing agent productivity.
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Preview Dialer
Every outbound call starts with an informed agent with the necessary skills. Deliver personalized customer experience.
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Manual Dialer
Review and approve calls before they are dialed – streamlining performance and productivity.
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Manual SMS
Manually communicate with your customers using SMS.
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Surveys
Assess customer satisfaction and feedback using customized and automated surveys, using IVR and VocalRx.
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Interactive Voice Response (IVR)
Customize and automate IVR to fit your call center – inbound, outbound, hybrid – to provide excellent customer service.
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Notifications and Messaging
Quickly and effectively alert your customers with promotions, announcements, and surveys.
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Email
Email delivery right to your customer inboxes.
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SMS
Respond to needs, emergency alerts, and confirming appointments.
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Chat
Quick and easy communication with your customers using the chat feature.
Check out the complete guide to managing call center agents
Want to hear more about our work!
“With ClearTouch cloud platform, our daily operations are now seamless. Today, we connect with our customers in different channels using the ClearTouch omnichannel platform to reach our goals.”
– Our Customer from Banking Industry
The ClearTouch Advantage
Been There and Done That!
20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.
A Single Platform
We are an all-in-one platform that comes with a per-minute costing; no contractual commitments or liability; monitoring and reporting across locations.
Integrations
Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.
