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Third-Party Debt Collection Solutions

Streamlined solutions for debt collection in the USA and beyond

We empower third-party debt collection organizations across the USA and internationally with cutting-edge technology. Our platform enhanced efficiency in debt collection, offering robust tools for seamless communication, compliance, and data management. Specializing in both US debt collection and international debt collection, we help you streamline operations, improve recovery rates, and maintain adherence to legal standards.

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Optimize US debt collection with our platform

Revolutionize debt recovery in the USA.

Compliance

Adherence to federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), to safeguard your operations.

Omnichannel

Enhance your outreach with integrated communication channels, enabling efficient and consistent debtor engagement.

Analytics

Gain insights with real-time analytics and custom reports to monitor performance, recovery rates and make data-driven decisions.

Why ClearTouch’s Third-Party Debt Collections?

Choosing ClearTouch for your third-party debt collections means leveraging a platform designed to optimize efficiency and ensure compliance. Our platform excels in managing US debt collection with features that ensure compliance and omnichannel communication across phone, email, SMS, and chat.

With us, you gain access to your collection efforts and performance insights. This data-driven approach allows you to monitor recovery rates, track key metrics, and make informed decisions to enhance your strategies.

Our intuitive interface and robust support also ensure your team can operate smoothly and effectively. Whether you are focused on US debt collection or expanding internationally, we offer the tools and expertise to help you succeed.

Our Credibility

We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this—we haven’t had a customer churn in our last seven years of operations in India.

We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.

With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s third-party debt collections.

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Our Third-Party Debt Collection Advantage

Check out all the benefits for your business.

Scalability

Our platform is designed to grow with your business. Whether you’re handling a small volume of cases or scaling up to manage large, complex portfolios, our flexible solutions accommodate your needs without compromising performance.

Enhanced debtor experience

With our omnichannel communication tools, you can engage debtors on their preferred platforms, leading to more positive interactions and a higher likelihood of repayment. Personalized and respectful communication helps maintain a professional reputation.

Automated workflows

Streamline your operations with automated workflows that reduce manual tasks and improve efficiency. Our automation capabilities help ensure that follow-ups, reminders, and compliance checks are handled seamlessly.

Robust security

Protect sensitive debtor information with our advanced security measures. We prioritize data protection with encryption, secure access controls, and compliance with industry standards, ensuring your operations are safe and trustworthy.

Improved agent productivity by 180% for a financial services company

Increased productivity by 180% for a financial services company offering Buy Now Pay Later (BNPL) services to customers across India through the ClearTouch omnichannel cloud contact center platform.

Frequently Asked Questions

What are third-party debt collection solutions?

Third-party debt collection solutions are services provided by specialized companies that collect debts on behalf of other businesses. These solutions are used when businesses face difficulties recovering unpaid debts from their customers. Third-party debt collectors utilize their expertise, resources, and legal knowledge to efficiently recover outstanding debts, allowing companies to focus on their core operations.

ClearTouch offers a comprehensive platform to support these agencies, providing tools and technologies to enhance the efficiency and effectiveness of the debt recovery process.

How do third-party debt collection solutions work?

Third-party debt collection solutions work by partnering with businesses to handle the recovery of unpaid debts. Here’s a step-by-step overview of the process:

  1. Account transfer: The business transfers the delinquent accounts to a third-party debt collection agency.
  2. Data integration: The agency integrates the account data into its system, capturing all relevant information.
  3. Debtor contact: The agency contacts the debtors through various channels such as phone calls, emails, SMS, and letters. The goal is to inform debtors of their outstanding balances and negotiate repayment terms.
  4. Negotiation and settlement: The agency negotiates with the debtor to reach a mutually agreeable repayment plan or settlement.
  5. Payment processing: Once an agreement is reached, the agency processes payments and tracks the progress of debt recovery.
  6. Reporting: Regular reports are provided to the business detailing the status of collections, recovered amounts, and any remaining outstanding debts.

ClearTouch enhances this process with its advanced platform, offering automated workflows, compliance management, and real-time analytics to ensure optimal results.

What type of collection processes can be handled with ClearTouch’s third-party debt collection solution?

ClearTouch’s third-party debt collection solution is versatile and can handle a wide range of collection processes, including:

  • Consumer debt collection: Recovering debts from individual consumers, such as credit card debt, medical bills, and personal loans.
  • Commercial debt collection: Managing collections for businesses, including unpaid invoices, service fees, and B2B transactions.
  • International debt collection: Handling debt recovery across borders and managing different legal and regulatory requirements in various countries.
  • Pre-collection services: Engaging with debtors before accounts become delinquent to prevent defaults.
  • Post-charge-off recovery: Recovering debts written off as uncollectible by the original creditor.

With ClearTouch, agencies can streamline these processes, ensuring efficient and compliant debt recovery operations.

What are the benefits of using ClearTouch’s third-party debt collection solution?

Using ClearTouch’s third-party debt collection solution offers numerous benefits:

  1. Enhance efficiency: Automate repetitive tasks and streamline workflows to improve the speed and efficiency of debt collection.
  2. Improved compliance: Ensure adherence to federal and state regulations, such as the Fair Debt Collection Practices Act (FDCPA), minimizing legal risks.
  3. Comprehensive analytics: Access real-time data and customizable reports to track performance, monitor recovery rates, and make informed decisions.
  4. Scalability: Scale your operations seamlessly, whether you manage a few accounts or an extensive portfolio of debts.
  5. Omnichannel communication: Engage debtors through their preferred channels, enhancing communication and increasing the likelihood of successful collections.
  6. Robust security: Protect sensitive debtor information with advanced security measures, including encryption and secure access controls.

ClearTouch’s platform empowers agencies to achieve higher recovery rates while maintaining compliance and operational excellence.

Can businesses maintain control over the debt collection process using ClearTouch’s third-party solution?

Yes, businesses can maintain control over the debt collection process using ClearTouch’s third-party solution. ClearTouch provides comprehensive tools and features that allow businesses to:

  • Customize workflows: Tailor collection workflows to match specific business needs and policies.
  • Monitor activities: Access real-time dashboards and reports to track the progress of collections and monitor the performance of the debt collection agency.
  • Set parameters: Define collection strategies, communication preferences, and settlement terms to align with business objectives.
  • Direct communication: Maintain direct communication with the debt collection agency through the platform, ensuring transparency and collaboration.
  • Data access: Retain full access to all account data, ensuring businesses can review, update, and manage information as needed.

By using ClearTouch, businesses retain oversight and control while benefiting from the expertise and efficiency of professional debt collection services.

Transform your contact center with us today!