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What Does Personalization in Customer Service Mean to You?
The power of Personalization in customer service is all about making your customers feel seen, heard, and valued as individuals and not as transactions.
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
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Are Traditional Customer Service Channels Losing Ground?
When customer service fails, customers turn to public reviews. Learn how businesses can improve internal feedback channels to prevent negative publicity
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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Is Your Contact Center Technology Failing Your Customer Experience Needs?
Fix long hold times and disconnected channels with AI, self-service, and seamless integrations while reducing agent attrition in your contact center.
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10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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The Key Customer Experience (CX) Trends That Make It a Revenue Driver!
Learn how omnichannel platforms, AI adoption, and human-AI integration are reshaping CX from being a cost center to a revenue driver
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Is Generative AI the Holy Grail of Customer Experience?
GenAI predicts customer behavior to refine marketing, promotions, and products. Blending AI intelligence with human creativity improves efficiency.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance
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What Can You Learn from the Customer-Centric Strategies of These Most Trustworthy Companies in the World?
Learn from top brands like Amazon, Whirlpool, and Coca-Cola how to enhance your customer centricity, from actionable strategies to emotional connections
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
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Is Artificial Intelligence (AI) the Animal That You Should Be Afraid Of?
Understand how AI and empathy combine to leverage customer experience with actionable insights and human connections
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.