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The Significance of the Top Challenges Contact Centers Face in 2024
CallMiner's CX landscape report 2024 reported the following findings on the state of contact centers:
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10 Steps to Building a Customer Experience Function
Follow these 10 simple steps for building a customer experience function. This guide will help you cultivate lasting customer relationships.
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Four Ways to Deliver a Patient Experience in Healthcare
Here are four best ways to deliver an exceptional patient experience in healthcare industry. Check out this article for more update.
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Asynchronous Chat Will Fuel the Future of Customer Experience
Discover if asynchronous chat is the future of customer service. Learn about the advantages and potential drawbacks of this communication method for businesses and customers.
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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Conversational AI: Check out this blog post to learn about how conversational AI bots may one day outnumber human conversations.
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How to Improve the Patient Experience in Healthcare?
The right technology can make a big difference in improving patient experience. Here are some tips to help you make the best decision for your healthcare needs
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Importance of Empathy in Customer Experience
Do you want to know why empathy is important in customer service? This article will tell you all about it. Read more here.
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How to Improve Customer Service in Healthcare?
Are you looking for ways to improve customer service in healthcare? In this blog post, we'll give you 5 tips that can help you improve patient satisfaction.
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Use Cases of Speech Analytics in a Contact Center
In this blog post, we'll explore some of the different ways voice analytics can be used in a contact center.
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Business-As-Usual – Ophthalmic Care Unit Uses Teleconsulting to Tide Over COVID-19 Lockdown
With the help of teleconsulting, the ophthalmic care unit has been able to provide care to its patients in a better way. Cloud contact center platform infrastructure to connect with patients, from anywhere.
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Making Your Call Center Humane
Discover how ClearTouch can help make your call center more humane by prioritizing customer experience, reducing wait times, and empowering agents with the tools they need to succeed.
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Healthcare Revenue Cycle Management: Improving Efficiency and Profitability for Healthcare Providers Worldwide
Looking for a healthcare revenue cycle management software? Look no further! Our platform is designed to streamline your healthcare revenue cycle and save you time and money.