Manual Dialing Software
The power of touch with manual dialing
Manual dialing still remains the trend to forge authentic connections in a digitized landscape. Paired with the prowess of ClearTouch’s contact center platform, manual dialing propels customer interactions to new heights, unlocking personalized engagement and operational efficiency in perfect harmony.
Request a DemoEmpower your agents with the choice of manual dialing
Customer experiences that are direct and personal.
Personalized calls
Handle calls with customers who have previously reported problems to your support line or customer service.
Preassigned records
Actively prepare to call a record that has been assigned to the agents, especially when they are sales leads.
Click-to-call
Make calls from interfaces like CRM and helpdesk software by invoking the platform’s manual dialing.
Why ClearTouch’s Manual Dialing Solution?
Our platform provides agents with prioritized lists that rank customers based on factors like the likelihood of answering, time zone, and past interaction history. This allows agents to focus on calls that are more likely to yield positive outcomes.
Manual dialing can sometimes be time-consuming and might result in agents encountering busy signals, unanswered calls, or voicemails, impacting their productivity. We address this by enabling progressive dialing, where the agents have the ability to preview customer information before the system initiates the call.
By integrating with CRM systems, automating list management, offering click-to-dial functionality, and supporting compliance efforts, our platform strikes a harmonious balance between human touch and operational efficiency.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s manual dialing.
Explore all of our call center software features
Our Manual Dialing Advantage
Check out all the benefits for your business.
Smart contact management
Integration with customer relationship management (CRM) systems provides agents with a centralized database of customer information. This allows agents to access relevant details like previous interactions, preferences, and purchase history, empowering them to personalize conversations and offer tailored solutions.
Automated list management
Our platform streamlines the process of selecting phone numbers by offering automated list management features that maximize the chances of successful connections. Agents can work from prioritized lists, considering factors like customer interactions, customer requests, call history, customer value, and call likelihood.
Call disposition automation
Our platform automatically updates call dispositions when calls are unsuccessful, saving agents time and ensuring accurate record-keeping. This data is invaluable for future interactions and strategic decision-making.
Integration with compliance tools
Our platform complies with TRAI, DOT, TCPA, and FDCPA standards and regulations. It ensures that phone numbers are validated and agents only call those individuals who have consented to be contacted.
Per-minute pricing
You don’t have to worry about licensing, scaling up and down your needs, configurations, customizations, and roll-out infrastructure. It is a pure cloud-based infrastructure where you truly pay as you go.
How does our contact center platform improve the bottom line?
Watch this video on how our cloud-based modern contact center platform can help your customer experience function.
Frequently Asked Questions
What is manual dialing?
Manual dialing refers to the process where agents manually input phone numbers and initiate outbound calls to customers and prospects. It relies on human agents to select, dial, and engage in conversations.
Is manual dialing still relevant in the age of automation?
It is relevant because it offers a personalized and empathetic approach to customer interactions. It allows agents to tailor conversations, actively listen to customer concerns, and adapt to complex scenarios, ultimately fostering stronger relationships and improved customer satisfaction.
Is manual dialing time-consuming for agents?
Manual dialing is relatively time-consuming compared to automated dialing systems, as agents must input numbers or choose numbers and wait for connections. However, the investment in time often results in more productive, personalized, and effective interactions with customers.
How can contact centers ensure efficiency while using manual dialing?
We optimize manual dialing efficiency by providing agents with prioritized call lists, using automated call disposition updates, and integrating manual dialing with CRM systems and progressive dialing. These measures help agents make more informed calls and streamline their interactions.
Which applications can use manual dialing?
Manual dialing can be used for various applications, including telemarketing, debt collection, market research, appointment scheduling, and surveys. It is particularly useful when a personalized touch and human interaction are essential.
Can manual dialing be integrated with other channels?
Manual dialing can be integrated with other channels like email, messaging, and social media. This integration allows agents to engage customers through their preferred channels while still providing a personalized touch.
How does manual dialing impact agent morale and job satisfaction?
Manual dialing can positively impact agent morale and job satisfaction by allowing agents to engage in more meaningful conversations and experience the direct impact of their interactions. Successful resolutions and positive feedback can boost agent motivation.
Can manual dialing be used for proactive customer outreach?
Yes, manual dialing is an effective tool for proactive customer outreach. Manual dialing allows agents to establish direct contact and build rapport with customers, whether it’s service reminders, feedback requests, or updates.
How can contact centers ensure consistency in messaging with manual dialing?
Contact centers can ensure consistency in messaging by providing agents with standardized call scripts and training on brand messaging. This ensures that important information is communicated accurately and consistently during conversations.