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Voice Analytics

Reveal deep business insights.

Our platform uses advanced voice recognition technology to identify specific words, phrases, acoustic measures, call metadata, and even the amount of silence on a call to help your organization better understand your customers. ClearTouch’s Voice Analytics uses recorded audio and converts them into structured data for searching and analyzing.

Enterprise-Level Engagement Analytics

  • Contact Center Efficiency

    The platform’s Voice Analytics helps reduce average handle time (AHT) and increase first-call resolution (FCR) by searching repeat call language and analyzing short calls.

  • Agent Performance

    Our Voice Analytics helps identify improvement areas by searching for undesired behavior and tagging for reviewing the calls later.

  • Customer Experience

    Our Voice Analytics helps identify instances of customer dissatisfaction and allows call centers to improve customer experience.

  • Risk & Compliance

    Our Voice Analytics help call centers find and analyze calls with problematic language, which helps lower the likelihood of fines and lawsuits.

The guide to using voice analytics in your call center

Want to hear more about our work!

 
“I have been a long-time user of ClearTouch and it has been an invaluable tool for my business. We’ve been using the voice analytics feature to identify areas where we can improve customer service and drive a positive impact on our metrics. It’s a good interactive way to present data in a way that is easy to interpret and understand.”

– Our Customer in Healthcare Industry

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The ClearTouch Advantage

Been There and Done That!

20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.

A Single Platform

We are an all-in-one platform that comes with a per-minute costing; no contractual commitments or liability; monitoring and reporting across locations.

Integrations

Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.

Learn More About ClearTouch’s Call Center Software

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