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How Do You Reduce Abandoned Calls in a Call Center?
Frustrated by abandoned calls? Discover proven strategies to keep callers on the line & improve your call center's efficiency
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Workforce Management Helps Deliver Better Customer Experiences – Would You Agree?
In this article we have covered on how workforce management will help to deliver a better customer experience and improve your business.
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Ten Use Cases of Workforce Management in a Contact Center Environment
Here are the 10 use cases of workforce management in contact center. Enhance efficiency, streamline operations, and elevate customer service.
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Your Call Is Important to Us, But How May I Disconnect You?
Discover strategies for handling call disconnections with efficiency while maintaining the value of customer importance.
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Elevating Customer Experience: The Technology Way
Elevate your customer experience using contact center technology. Enhance customer satisfaction, efficiency, and growth in your contact center.
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Twelve Latest Contact Center Technology Trends That You Should Be Aware Of
What are the top 12 contact center trends to watch out for in 2024? From workforce management to omnichannel customer service.
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Explore WFO (Workforce Optimization) and WFM (Workforce Management) insights tailored for contact centers for improved customer service.
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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Bank Branches Are Turning Into Sales and Service Outlets
Banks' branches are now trying to lure customers into their branches. Find out more about the customer experience by reading Bank Technology News.
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.
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Workforce Management (WFM) At the Center of BFSI Contact Centers!
ClearTouch cloud contact centre is the best workforce management software for contact centers. To learn more about it, click here.
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Fundamental Customer Service Strategy – Is Having the Right Technology Platform
Learn more about the fundamental customer service strategy that will help you improve customer satisfaction and retention.