Click to Call
Where convenience meets connection
Don’t you think that communication has become more instantaneous and convenient than ever before? When you are browsing a website, would you love the option to talk to someone with a simple click on the site? Do you want to empower your agents to make calls directly from the CRM? Click to Call enables these functionalities, which help bridge the gap between your online presence and real-time human connection. Unlock the full potential of your online presence with click-to-call.Request a Demo
Empower instant connections with click to call
Convenient. Frictionless. Increased conversions.
Provides immediate, one-click access to your business that enhances the customer experience and improves conversions.
Allows you to capture valuable customer data during the call and ensures that agents have a single view of customers.
Efficient integration with customer support and service allows users to request assistance or resolve issues in real-time.
Why ClearTouch’s Click to Call Solution?
Our platform helps you enhance customer engagement. It simplifies the process of connecting with your company and your ability to connect with your customers – this helps you create a more engaging and interactive customer experience. This leads to higher customer satisfaction and loyalty.
Our click-to-call helps you reduce the steps needed for your customers or prospects to reach you or for you to reach them. Whether you are focused on online sales, lead generation, or appointment scheduling, the convenience of click-to-call encourages your potential customers to take action.
Apart from integrating with CRMs and customer support software, it can be integrated into various digital platforms, including websites, mobile apps, and social media. This versatility allows you to connect with customers where they are most comfortable, expanding your reach.
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s click-to-call.
Our Click-to-Call Service Advantage
Check out all the benefits for your business.
It enables immediate and direct communication between your business and customers, eliminating the need for customers to search for contact details or manually dial numbers. This helps boost conversion rates, whether it’s for sales, lead generation, or appointment scheduling. It allows customers to seek assistance, ask questions, or resolve issues quickly, leading to improved customer satisfaction.
Personalization and relevance
Click-to-call captures valuable customer data during calls, which can be used for marketing, personalization, and improving the overall customer experience. Besides, it can use location data to connect users to the nearest physical store or regional customer support center, enhancing relevance and customer satisfaction. It caters to the needs of mobile users who often prefer tapping to call rather than filling out forms.
It comes with advanced analytics that help you gain insights into call data, customer behavior, and the effectiveness of your campaigns, enabling data-driven decisions and continual improvement of communication strategies.
Click-to-call is the most cost-effective communication method, as it can be integrated with Voice over IP services, reducing your communication costs drastically.
Enhanced customer experience
Providing a direct line of communication through click-to-call can instill trust in your customers, as it demonstrates accessibility and transparency. As it is a more personal and interactive communication channel, it helps build stronger relationships with your customers. It also makes it easy for individuals with disabilities or those who have difficulty typing to reach out to your business.
Reduced abandonment rates
For e-commerce websites, click-to-call can reduce shopping cart abandonment rates by allowing customers to clarify doubts or get assistance during the purchase process.
Frequently Asked Questions
What is click-to-call?
Click to Call is a web-based feature that allows users to initiate phone calls to a business by simply clicking a button or link on a website or app.
How does click-to-call work?
Click to Call works by embedding a phone number or button on a website or app. When users click it, their device initiates a call to the designated number.
Why should I use click-to-call?
Click to Call streamlines communication, enhances customer engagement, and can lead to increased conversions and improved customer support.
Is click-to-call only for e-commerce businesses?
No, Click to Call can benefit businesses across verticals, including service providers, customer support centers, and for that matter any customer experience function.
Do customers need any special software or equipment to use click-to-call?
Generally, users only need a device with a phone functionality, such as a smartphone or computer with a microphone and speaker.
Can click-to-call be used on mobile devices?
Yes, click-to-call is mobile-friendly and functions well on smartphones and tablets.
What is the cost associated with implementing click-to-call?
Costs vary depending on the service provider, call rates, and any additional features. In our case, we offer pay-per-call models with per-minute pricing.
How do I ensure customer privacy and compliance with click-to-call?
Ensure that your provider is compliant with applicable regulations like HIPAA, PCI-DSS, or GDPR, if relevant to your business. Besides, implement privacy policies and secure data transmission.
Can I customize the availability of click-to-call button based on business hours and holidays?
Yes, you can set up schedules for the button’s availability, ensuring that it aligns with your business hours and holidays. Besides, you can set up automated responses, such as voicemail or call-back requests, to manage requests made outside of business hours. You can also set up call routing calls within the platform.
Are there any industry-specific use cases for click-to-call?
Click to Call can be beneficial across industries – from healthcare to finance to travel and retail, for appointment scheduling, lead generation, marketing, and customer support.
Can I use click-to-call for outbound calling and marketing campaigns?
Yes, click-to-call can be used for outbound calls and marketing campaigns. It allows you to reach out to potential customers proactively.
Is click-to-call only for large businesses, or can small businesses benefit from it as well?
Click to Call is suitable for businesses of all sizes. In fact, it makes it a level playing field for small businesses. Small businesses can leverage it to improve customer communication and enhance their online presence.
What is the typical set up time for implementing click-to-call on my website or app?
With our platform, it can be integrated within a few hours or days. It isn’t that complex to be up and running.
How can I handle international calls and language preferences with click-to-call?
Click to Call can be configured to route international calls to the appropriate teams or provide multilingual options to cater to diverse customer base.