Predictive Dialer Software
Elevate outreach efficiency with predictive dialing
Say goodbye to idle time and hello to maximized connections. Get ready to experience a new era of efficiency with our predictive dialing as we help you connect with more leads in less time. Join us as we redefine what’s possible in the world of customer engagement and revolutionize the way you connect.Request a Demo
Smarter calls, greater results – embrace predictive dialing
Maximizing contact center potential.
Advanced algorithms to predict agent availability and call connect times, minimizing idle time between calls.
Filter out busy signals, voicemails, and unanswered calls, connecting agents only to live conversations.
Dynamically adjust the call rate based on factors like agent availability, call volume, and campaign objectives.
Why ClearTouch’s Predictive Dialer Software?
Our platform helps you transform by automating and streamlining outbound call processes, optimizing agent utilization, and ultimately driving higher customer engagement and conversion levels.
We don’t have any restrictions on the number of channels, and we optimize it by looking at the connect rates and using the number of channels needed to ensure maximum agent productivity and improve the efficiency of the contact center.
Overall, our predicting dialers ensure higher connection rates, thereby increasing agent productivity and boosting the efficiency of your contact center. Its integration with CRM systems and automated list management ensures that agents have relevant information about customers when the call is connected.
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s predictive dialing.
Our Predictive Dialing Software Advantage
Check out all the benefits for your business.
Increased agent productivity
Our platform helps you predict the optimal time for placing the next call, minimizing agent idle time between conversations. It filters out unanswered calls, voicemails, and busy signals, connecting agents only to live calls with customers. This leads to higher contact rates and maximizes agent talk time.
Our predictive dialers automate the dialing process and manage call pacing efficiently. This saves agents valuable time and ensures a steady flow of outbound calls.
Our platform complies with TRAI, DOT, TCPA, and FDCPA standards and regulations. It ensures the phone numbers are validated, and agents only call those individuals who have consented to be contacted.
Our platform adapts to varying call volumes, ensuring a consistent and manageable workload for agents regardless of fluctuations throughout the day.
You don’t have to worry about licensing, scaling up and down your needs, configurations, customizations, and roll-out infrastructure. It is a pure cloud-based infrastructure where you truly pay as you go.
How does our contact center platform improve the bottom line?
Watch this video on how our cloud-based modern contact center platform can help your customer experience function.Watch Now
Frequently Asked Questions
What is predictive dialing?
Predictive dialing is an automated call center technology that uses algorithms to predict agent availability and dial multiple phone numbers simultaneously, connecting agents to live calls as they become available.
How does predictive dialer software work?
Predictive dialer software predicts when agents will finish their ongoing calls and when the next call will be answered, aiming to minimize agent idle time and maximize call center efficiency.
What types of businesses can benefit from predictive dialing?
Businesses across various industries that engage in outbound calling activities, such as telemarketing, sales, lead generation, and customer service follow-ups, can benefit from predictive dialing.
Can predictive dialing integrate with other software?
Our predictive dialers can be integrated with CRM, ticketing solutions, helpdesk software, and other best-of-breed IT solutions. This would provide your agents with relevant customer information before calls, improving personalization.
Does predictive dialing work for different call volumes?
Yes, our predictive dialers are designed to handle varying call volumes based on factors like agent availability and campaign goals.
What is the difference between predictive dialing and other dialing modes?
Predictive dialing differs from other modes like progressive and preview dialing by its ability to predict when agents will become available and dynamically increase connection rates for maximum efficiency.
Is there a risk of overloading agents with calls?
Our predictive dialing system manages call pacing to prevent overwhelming agents with too many calls, striking a balance between efficiency and agent well-being.
What happens if a call is unanswered or goes to voicemail?
Our predictive dialers filter out unanswered calls and voicemails to ensure agents are connected only to live conversations with customers.
Is predictive dialing suitable for high-touch sales or personalized interactions?
While predictive dialing is ideal for high-volume outreach, other modes like preview and manual dialing might better suit scenarios requiring personalized, high-touch interactions.
How accurate are the predictions made by predictive dialing algorithms?
The accuracy of prediction depends on various factors like call patterns, agent availability, and system settings. Our predictive dialing algorithms aim to optimize accuracy to maximize efficiency.
Can predictive dialing help improve agent morale?
Yes, our predictive dialing’s efficient call pacing and reduced idle time can improve agent morale by keeping them engaged in conversations and reducing frustration.
What kind of reporting and analytics are available with predictive dialing?
Our predictive dialing system offers comprehensive reporting on call metrics, agent performance, campaign results, and more, providing data-driven insights for decision-making.
Is predictive dialing suitable for high-compliance industries like healthcare and finance?
While predictive dialing can be used in any industry, high-compliance sectors often require additional features and configurations to ensure data security and compliance with regulations.
Our platform complies with SOC, HIPAA, PCI-DSS, TCPA, FDCPA, Reg-F, Fedramp, ISAE 3402 Type II specifications, STIR/SHAKEN process, DoT, and TRAI regulations. This makes it suitable for it to be used across all industries.
Can predictive dialing be used for surveys or appointment reminders?
Our predictive dialers are versatile and can be used for various non-sales purposes, such as conducting surveys, reminding customers of appointments, and gathering feedback.
Can predictive dialing systems prioritize calls based on lead quality?
Our predictive dialers allow you to perform lead scoring and prioritization, ensuring that higher-potential leads are connected to agents first.