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Visually Impaired Agent Solutions

Enabling inclusivity: Empower visually impaired agents

Our platform enhances accessibility for agents and managers with visual impairments. Our platform is optimized to seamlessly integrate with JAWS (Job Access With Speech), the leading assistive technology, ensuring a smooth user experience. This integration helps foster greater job satisfaction among visually impaired individuals.

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Enhancing call center accessibility for visually impaired agents

Solutions for visually impaired agents.

Integration

Seamless integration with assistive technologies like JAWS, ensuring smooth operation for visually impaired agents.

Customization

Adjust settings such as font size, color contrast, and screen reader preferences according to individual preferences.

Training

Comprehensive training and support to visually impaired agents to maximize their productivity and job satisfaction.

Why ClearTouch’s Visually Impaired Agent Solution?

ClearTouch’s solution is built with inclusivity, ensuring visually impaired agents have equal access to all features and functionalities. The user interface is designed to be intuitive and easy to navigate, with clear labels and keyboard shortcuts for efficient operation.

Our solution is compatible with most assistive technologies like JAWS. This ensures visually impaired agents can interact effectively with the software and efficiently perform their tasks.

We offer comprehensive support services – specialized training sessions, ongoing technical support, and accessibility consultations to ensure the agents have the resources they need to succeed.

Our Credibility

We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn in our last seven years of operations in India.

We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.

With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s visually impaired agent solutions.

Explore all of our contact center software features

Our Visually Impaired Agent Solution Advantage

Check out all the benefits for your business.

Enhanced productivity

Visually impaired agent solutions often streamline workflows and offer features such as keyboard shortcuts and simplified interfaces, enabling agents to work more efficiently and handle customer inquiries faster and more accurately.

Reduced error rates

With features like audio prompts and real-time feedback, visually impaired agent solutions help minimize errors and inaccuracies in customer interactions. Agents can rely on auditory cues and adaptive technologies to ensure the quality and correctness of their responses.

Improved employee satisfaction

By providing visually impaired agents with the tools they need to perform their jobs effectively, these solutions contribute to higher job satisfaction and morale. When agents feel supported and empowered in their roles, they are likelier to engage positively with their work and deliver exceptional customer service.

Compliance

Visually impaired agent solutions help organizations meet legal and regulatory requirements related to accessibility, such as the Americans with Disabilities Act (ADA) in the United States and similar laws in other regions. By investing in accessibility technology, businesses demonstrate their commitment to inclusion and avoid potential legal issues related to discrimination.

Expanded talent pool

Organizations can tap into a larger and more diverse talent pool. These solutions break down barriers to employment for visually impaired individuals, allowing organizations to recruit from a broader range of candidates and benefit from the unique skills and perspectives they bring to the workforce.

We managed to roll out our platform for 500 agents within 2 days for a leading bank

We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Automated Voice Broadcasting.

Frequently Asked Questions

What are the benefits of using visually impaired agent solutions in call centers?

Visually impaired agent solutions offer numerous benefits, including enhanced productivity, reduced error rates, improved employee satisfaction, compliance with accessibility regulations, and expanded access to a diverse talent pool.

How do visually impaired agent solutions enhance accessibility in contact center environments?

Visually impaired agent solutions enhance accessibility by providing features such as screen reader compatibility, keyboard shortcuts, customizable interfaces, and auditory cues. These features empower visually impaired agents to navigate software, handle customer inquiries, and perform tasks efficiently, contributing to a more inclusive work environment.

Can visually impaired agent solutions integrate with existing call center systems?

Yes, Visually impaired agent solutions can integrate with existing call center systems. Compatibility with assistive technologies like screen readers ensures seamless integration, allowing visually impaired agents to effectively access and interact with existing software platforms.

What specific features are offered in ClearTouch’s visually impaired agent solutions to support productivity?

ClearTouch’s visually impaired agent solutions offer a range of productivity-enhancing features, including customizable interfaces, keyboard shortcuts, real-time feedback, and audio prompts. These features help visually impaired agents work more efficiently, minimize errors, and deliver exceptional customer service.

Are training resources available to help visually impaired agents effectively utilize these solutions in call centers?

ClearTouch provides comprehensive training resources to help visually impaired agents effectively utilize their solutions in call center environments. This includes specialized training sessions, ongoing technical support, and accessibility consultations tailored to the needs of visually impaired users.

Are visually impaired agent solutions compliant with accessibility standards and regulations?

Yes, it complies with accessibility standards and regulations, such as the Americans with Disabilities Act (ADA) in the United States and similar laws in other regions. These solutions undergo rigorous testing and adhere to established accessibility guidelines to ensure equal access for all users.

How do visually impaired agent solutions contribute to a more inclusive work environment?

It contributes to a more inclusive work environment by breaking down barriers to employment for visually impaired individuals. By providing accessible technology and support resources, organizations demonstrate their commitment to diversity and inclusion, fostering a workplace culture that values and respects the contributions of all employees.

Can visually impaired agent solutions be tailored to meet the specific needs of individual agents?

Yes, our solutions can be tailored to meet the specific needs of individual agents. Features such as customizable interfaces, adjustable settings for screen readers, and personalized training sessions allow organizations to accommodate the unique preferences and requirements of visually impaired users, maximizing their effectiveness and satisfaction in the workplace.

Transform your contact center with us today!