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Every Customer Interaction Tells a Story: It’s Time to Listen, Not Just Measure
Learn why listening to every customer interaction matters more than any call center metric, because true CX is built on understanding, not measuring
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The Forgotten Treasure: Why Knowledge Bases Fail and How to Make Yours Actually Work
Understand why most contact center knowledge bases fail and how to drive real adoption by embedding knowledge into daily workflows.
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Cloud Contact Center: Benefits, Features & Implementation Guide (2025)
Learn how having a cloud contact center for business can improve, scale, secure, omnichannel cx. Compare on-prem vs cloud and get implementation tips.
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Why Most “AI in Customer Experience” Efforts Fall Flat?
Most AI in customer experience looks impressive but adds little value. Learn where AI works in CX, why it fails, and how to deploy it the right way.
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Why the Best Customer Service Still Feels Human?
Learn why empathy, personalization, and human touch matter more than AI in customer experience. Make CX fast, warm, and lasting.
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What Every Business Should Learn from Quick-to-Switch Industries About AI in Customer Service?
Explore how top industries like e-commerce and travel use AI to transform CX and what every business can learn from their approach.
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Cloud Contact Centers 2025: Trends, Stats, and the Human Stories Behind the Shift
Cloud contact centers are reshaping CX in 2025 with AI, omnichannel experiences, and workforce strategies. Read cleartouch blog for detailed insights.
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Nobody Wants to Call You Except When They Do: The Future of Voice in Customer Service
Learn why digital self-service is rising, and when customers choose phone support, and how to optimize hybrid customer experience channels.
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We Tried CCaaS. We Tried UCaaS. Here’s What Actually Moved the Needle
Ccaas and Ucaas? Learn their differences, overlaps, and decision framework to improve customer outcomes and employee collaboration.
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The Future of CX Metrics: Measuring Journeys, Effort & Outcomes
Did you know legacy CX metrics like AHT and CSAT are outdated. Explore future-ready KPIs like JCR, CES, CQ, and TTV that measure effort, outcomes, and loyalty.
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Empty Chairs Are Optional: How Cloud Contact Centers and AIVMS (Automated Voice Broadcasting) Beat No-Shows in Healthcare
From reminders to reschedules see how automated voice broadcasting solution helps hospitals to cut missed appointments and deliver better patient outcomes.
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No More Wasted Hours – How Hold Queue Monitoring (HQM) Improves Call Center Productivity and Transforms Customer Experience (CX)
Explore how Hold Queue Monitoring (HQM) boosts RCM call center productivity, reduces agent burnout, and accelerates healthcare revenue cycles.