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Beyond the SLA: Why XLAs Are the Future of Customer Experience in Contact Centers
Are your CX metrics stuck on speed, not satisfaction? Learn how switching from SLAs to XLAs can reduce churn and make empathy your new advantage.
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When Processes Kill the Experience: How to Get Customer Support Right Without Losing the Soul?
Discover how scaling support processes can hurt CX and how to fix it. Real stories, lessons, and a path to building empathetic, effective customer service.
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When 99.9 Percent Isn’t Good Enough in Customer Experience
What if one rare error cost you a loyal customer? Learn how to spot, handle the edge cases, and prevent rare but critical moments to fortify your cx
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How BFSI Contact Centers Are Using Omnichannel Capabilities to Enhance Their CSAT?
Struggling with low CSAT in BFSI? See how cleartouch's omnichannel CX turns frustrating customer touchpoints into trust-building moments for BFSI customers
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Why Are We Letting Our Insurance Agents Burn Out, and How Does It Affect Our Customers?
Understand why burnout is rising in insurance contact centers and how AI tools like chatbots, routing, and sentiment analysis can protect and boost CX.
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How Does AI-Powered Conversational IVR Help Boost Customer Service and Reduce Call Abandonment Rates in Contact Centers?
Tired of traditional IVR menus? Learn how AI-powered Conversational IVR improves CX, reduce call wait times, and call abandonment rate in contact centers.
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How a Simple Health Policy Renewal Turned Into a Lesson in What Not to Do and What Businesses Should Fix
Ever tried renewing insurance and ended up more confused than informed? This experience shows why digital journeys need to be smarter, simpler, and more human
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The Customer Experience Gap That Businesses Still Aren’t Bridging, and What to Do About It
Learn real-life stories of bad customer service and what businesses must do to bridge the experience gap, earn loyalty, and retain trust.
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Don’t Let Your Support Team Tape over the Real Issues
Discover how data, tools, and tech help transform patchwork CX into premium support that customers deserve.
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Personalization Is Broken. It Is Time for Individualization
Go beyond demographics to achieve true 1:1 customer personalization using behavioral data, AI, and empathy to create a human like brand experiences.
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What Every CX Leader Should Know About Remote Contact Centers?
Learn why contact center leaders are now strategically moving to cloud contact centers for scalability, cost savings, compliance, and global reach
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Quality Assurance Will Help Keep Your Call Center from Sounding like a Bad Sitcom
Ready to improve your CX? Learn how smart quality assurance practices reduce churn, resolve issues, protect customer data and deliver consistent customer support