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How Call Center Gamification Empowers WFH Contact Center Agents
Learn how to increase productivity and motivation in your call center with gamification! This guide provides examples, needs, and ideas to get you started.
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The Customer Service Mantra That We Follow as a Contact Center Platform Provider
Know why ClearTouch remains the best customer service companies, even while handling hundreds of different processes for multiple clients? Here's how we do it.
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Telephone as the Differentiator of Customer Service
Most people reach out to customer service for a solution. It is easier to speak to someone than to chat.
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Customer Experience Strategy – Making it Meaningful!
Meeting expectations makes a meaningful customer experience. Is this as simple as it's said? Here is the best strategy that you can use.
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Cloud Strategy Checklist for Contact Center Migration
10 key factors to consider when migrating your platform to a cloud contact center from compliance to security, everything you need to know
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List Management Services for Smarter Call Center Data
Learn about managing and organizing your data proactively by integrating (List Management Service) LMS to your call center data management
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Five Key Technology Features That Demand Generation Call Centers Need to Have
In this blog we discussion the key technology features that a demand generation call center should gave it.
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5 Things to Consider Before Outsourcing Customer Service
In this article we discuss about the 5 major points you should consider before outsourcing your customer service.
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How to Make Your BPO the Preferred Choice for Customers
How to make your BPO the preferred choice for your customers? Read the complete guide on BPO and learn more about it.
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What is Cloud Call Center Workforce Optimization (WFO)?
Detailed explanation overview of call center wfo , its key features, and how its implementation benefits overall call center operations.
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Teleconsulting in Ophthalmic Care During COVID-19
Discover how ClearTouch’s cloud call‑center solutions enabled teleconsulting in ophthalmic care during COVID‑19 boosting patient reach and care continuity.
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High-Quality Calling for At-Home Call Center Agents
Helping contact centers tide over low-bandwidth problems for at-home agents