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Everyone Has AI, But Not Everyone Seems Happy About It!
Did you know 98% of contact centers use AI, yet customer satisfaction lags. Discover how empathetic AI and data-driven decisions can close the CX gap.
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Call Management in Call Centers: What It Is, Why It Matters, and How ClearTouch Makes It Easy
Call management is a key to great CX. With ClearTouch, turn every customer call into a chance to build loyalty through smart tools and insights.
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Understanding and Addressing Missed Calls Solution in Contact Centers
Learn how to handle missed calls in your contact center effectively, improve customer experience, and reduce lost opportunities with the right solutions
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A Comprehensive Guide on Real-Time Agent Assist Solutions in a Contact Center
Real time agent assist will drive efficiency, enhance customer satisfaction, and maintain compliance while empowering agents perform best in a contact center
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Everything You Needed to Know About Call Center Compliance
ClearTouch helps businesses stay compliant with call center compliance regulations like TRAI, GDPR, TCPA, PCI-DSS data security and real-time monitoring
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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Is Your Contact Center Technology Failing Your Customer Experience Needs?
Fix long hold times and disconnected channels with AI, self-service, and seamless integrations while reducing agent attrition in your contact center.
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10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
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Cold Transfers vs. Warm Transfers – How Important Are They?
In a call center warm transfer provide a personalized touch, whereas cold transfers are more efficient for handling straightforward matters.