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A Comprehensive Guide on Real-Time Agent Assist Solutions in a Contact Center
Real time agent assist will drive efficiency, enhance customer satisfaction, and maintain compliance while empowering agents perform best in a contact center
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Everything You Needed to Know About Call Center Compliance
ClearTouch helps businesses stay compliant with call center compliance regulations like TRAI, GDPR, TCPA, PCI-DSS data security and real-time monitoring
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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Is Your Contact Center Technology Failing Your Customer Experience Needs?
Fix long hold times and disconnected channels with AI, self-service, and seamless integrations while reducing agent attrition in your contact center.
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10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
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Cold Transfers vs. Warm Transfers – How Important Are They?
In a call center warm transfer provide a personalized touch, whereas cold transfers are more efficient for handling straightforward matters.
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Everything You Wanted to Know About Occupancy Rates in a Call Center
Call center occupancy rate is the time agents spend handling calls relative to their available hours. A high occupancy rate is essential for call centers
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Does SWOT Analysis Help Improve Your Call Center Operations?
SWOT stands for strengths, weaknesses, opportunities, and threats. It helps call centers remain relevant, competitive, and customer-focused
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Quality Assurance in Call Centers Is the Key to Providing Exceptional Customer Experiences
Quality assurance is the process of improving customer experience by directly or indirectly enhancing agent performance.