-
Human-Centric Approach – Delivering the Best Customer Experience!
Learn more about how a human-centered approach can help you to improve customer experience, and start making changes in your business today.
-
Top Trends To Improve the Call Center Agent Performance?
Identify the latest trends to improve call center agent performance, boosting call center efficiency and customer satisfaction
-
Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Lear how workforce engagement solutions combining WFM and WFO improve agent performance, reduce burnout, and enhance cx in contact centers.
-
How Do You Implement Effective 24-Hour Customer Care?
Enable 24x7 customer support with AI-driven chatbots, self-service tools, and workforce optimization to boost satisfaction and reduce costs.
-
What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Contact center should implement AI as both a strategic and tactical tool in their journey of providing exceptional customer experiences
-
What Is Employee Attrition – Reasons & Ways to Reduce It
Did you know employee attrition rates in call centers can be 50%. Find out key strategies to optimize and reduce it providing exceptional customer service
-
Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
-
The Types of Self-Service Capabilities That Can Boost Your Customer Experience
Explore the key self‑service tools with ClearTouch that improve response time, reduce costs and elevate customer experience in your contact center.
-
Do Contact Center Agents Struggle to Handle Customer Queries?
Uncover how ClearTouch helps contact center agents overcome query complexity, integrate omnichannel tools and deliver exceptional customer experience.
-
Trends, Technologies, and Future Transformations in the Call Center Industry
Cloud adoption, omnichannel capabilities, and advanced technologies are transforming the call center industry for a more agile, customer-focused future
-
What Are the Reasons for Poor Customer Service?
In this blog post, we'll explore some of the most common reasons for poor customer service, with examples. Check it out.
-
Are the Days of Waiting on the Telephone Line to Talk to an Agent Over?
Customer service is no longer about waiting on the telephone line to talk to someone. Here's what you need to know about spain's 3-min call response