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Top Trends To Improve the Call Center Agent Performance?
Identify the latest trends to improve call center agent performance, boosting call center efficiency and customer satisfaction
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Lear how workforce engagement solutions combining WFM and WFO improve agent performance, reduce burnout, and enhance cx in contact centers.
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Contact center should implement AI as both a strategic and tactical tool in their journey of providing exceptional customer experiences
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What Is Employee Attrition – Reasons & Ways to Reduce It
Did you know employee attrition rates in call centers can be 50%. Find out key strategies to optimize and reduce it providing exceptional customer service
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
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The Types of Self-Service Capabilities That Can Boost Your Customer Experience
When it comes to customer experience, a positive experience can make all the difference to your business. Here are various different ways you can enhance your customer experience. Read more here.
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Do Contact Center Agents Struggle to Handle Customer Queries?
Customers expect a great deal from their support providers. Do you know how to handle these expectations? Read our blog to find out how you can help your agents deliver a seamless customer experience.
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Trends, Technologies, and Future Transformations in the Call Center Industry
Cloud adoption, omnichannel capabilities, and advanced technologies are transforming the call center industry for a more agile, customer-focused future
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What Are the Reasons for Poor Customer Service?
In this blog post, we'll explore some of the most common reasons for poor customer service, with examples. Check it out.
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Are the Days of Waiting on the Telephone Line to Talk to an Agent Over?
Customer service is no longer about waiting on the telephone line to talk to someone. Here's what you need to know about customer service today.
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Improving Customer Service in the State-Run Banks
In this article, we explore some of the ways banks can improve customer experience, including customer service, & digital channels