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Is Generative AI the Holy Grail of Customer Experience?
GenAI predicts customer behavior to refine marketing, promotions, and products. Blending AI intelligence with human creativity improves efficiency.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance
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What Can You Learn from the Customer-Centric Strategies of These Most Trustworthy Companies in the World?
Learn from top brands like Amazon, Whirlpool, and Coca-Cola how to enhance your customer centricity, from actionable strategies to emotional connections
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
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Is Artificial Intelligence (AI) the Animal That You Should Be Afraid Of?
Understand how AI and empathy combine to leverage customer experience with actionable insights and human connections
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Cold Transfers vs. Warm Transfers – How Important Are They?
In a call center warm transfer provide a personalized touch, whereas cold transfers are more efficient for handling straightforward matters.
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The Customer Experience (CX) Crisis: What Brands Must Do to Turn the Tide in 2025?
Explore insights from 2024 and discover how to enhance CX in 2025 with customer-centricity, omnichannel integration, and emotional connections
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Everything You Wanted to Know About Occupancy Rates in a Call Center
Call center occupancy rate is the time agents spend handling calls relative to their available hours. A high occupancy rate is essential for call centers
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Does SWOT Analysis Help Improve Your Call Center Operations?
SWOT stands for strengths, weaknesses, opportunities, and threats. It helps call centers remain relevant, competitive, and customer-focused
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How Do You Get Your Customer Self-Service Strategy Right?
Enhance customer satisfaction and reduce costs with a robust self-service strategy, including 5 key steps to implement FAQs for seamless support.
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Quality Assurance in Call Centers Is the Key to Providing Exceptional Customer Experiences
Quality assurance is the process of improving customer experience by directly or indirectly enhancing agent performance.
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Is Customer Journey Orchestration Getting Real and Sophisticated in Financial Services Space?
Discover how orchestration engines empower financial services with seamless omnichannel integration, intent-level routing, and CRM insights.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.