-
Everything You Need to Know About Call Center Speech Analytics
Learn how call center speech analytics software help you analyze call data and improve customer satisfaction and increase your contact center efficiency
-
How Poor Can Customer Service Get, and How Do You Avoid Them?
Good customer service builds trust, loyalty, and repeat business. It's a crucial element in keeping customers happy and preserving brand loyalty.
-
You Don’t Have to Cut Corners on Your Technology Infrastructure as a Call Center!
Technology has changed the face of customer service, and the way you interact with your customers. Read more at the blog.
-
Call Center Gamification – How Do You Get Your Contact Center Agents to Punch Above Their Weights While Working From Home?
Learn how to increase productivity and motivation in your call center with gamification! This guide provides examples, needs, and ideas to get you started.
-
The Customer Service Mantra That We Follow as a Contact Center Platform Provider
Know why ClearTouch remains the best customer service companies, even while handling hundreds of different processes for multiple clients? Here's how we do it.
-
Telephone as the Differentiator of Customer Service
Most people reach out to customer service for a solution. It is easier to speak to someone than to chat.
-
Customer Experience Strategy – Making it Meaningful!
Meeting expectations makes a meaningful customer experience. Is this as simple as it's said? Here is the best strategy that you can use.
-
What Will Be the Cloud Strategy for Your Contact Center: The Complete Pre-Migration Checklist
10 key factors to consider when migrating your platform to a cloud contact center from compliance to security, everything you need to know
-
Benefits of Using List Management Services (LMS) as a Part of Your Call Center Infrastructure?
Learn about managing and organizing your data proactively by integrating (List Management Service) LMS to your call center data management
-
Five Key Technology Features That Demand Generation Call Centers Need to Have
In this blog we discussion the key technology features that a demand generation call center should gave it.
-
5 Things You Should Be Aware of Before Outsourcing Your Customer Service Operations
In this article we discuss about the 5 major points you should consider before outsourcing your customer service.
-
Optimizing BPO Customer Service: How to Make Your BPO the Preferred Choice for Your Customers?
How to make your BPO the preferred choice for your customers? Read the complete guide on BPO and learn more about it.