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Stop Losing Leads at Hello: How Automatic Call Distribution Boosts Conversions
Learn how Automatic Call Distribution (ACD) ensures leads reach the right agent fast, improving conversions, FCR, and customer satisfaction.
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How Voice Bots Are Redefining Debt Collection Efficiency
Discover how voice bots automate debt collection, boost right-party contacts, and ensure compliance, without adding complexity.
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Cloud Contact Centers 2025: Trends, Stats, and the Human Stories Behind the Shift
Cloud contact centers are reshaping CX in 2025 with AI, omnichannel experiences, and workforce strategies. Read cleartouch blog for detailed insights.
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Nobody Wants to Call You Except When They Do: The Future of Voice in Customer Service
Learn why digital self-service is rising, and when customers choose phone support, and how to optimize hybrid customer experience channels.
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We Tried CCaaS. We Tried UCaaS. Here’s What Actually Moved the Needle
What is Ccaas Vs Ucaas? Key differences, how they overlap, & quick decision making cheat sheet to improve customer outcomes and employee collaboration.
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The Future of CX Metrics: Measuring Journeys, Effort & Outcomes
Did you know legacy CX metrics like AHT and CSAT are outdated. Explore future-ready KPIs like JCR, CES, CQ, and TTV that measure effort, outcomes, and loyalty.
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Empty Chairs Are Optional: How Cloud Contact Centers and AIVMS (Automated Voice Broadcasting) Beat No-Shows in Healthcare
From reminders to reschedules see how automated voice broadcasting solution helps hospitals to cut missed appointments and deliver better patient outcomes.
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AI in Workforce Management: How WFM Optimizes Customer Service Without Replacing Humans
Learn how AI-powered WFM turns forecasting, scheduling, and intraday chaos into fair, predictable service while keeping customer care human and empathetic
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No More Wasted Hours – How Hold Queue Monitoring (HQM) Improves Call Center Productivity and Transforms Customer Experience (CX)
Explore how Hold Queue Monitoring (HQM) boosts RCM call center productivity, reduces agent burnout, and accelerates healthcare revenue cycles.
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Rethinking AI vs Human Roles in Customer Support
AI improves efficiency, but empathy builds trust. Learn from Salesforce and Klarna how to balance AI in customer support for future-ready CX.
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The Hidden Bill of Scale: Turning Contact Center Capex Into Everyday Operational Efficiency
Learn how cloud contact centers reduce costs, improve operational efficiency, and enable scaling. Learn the ROI of moving from on-premise to cloud solutions.
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How Can Banks in India Maximize the Value of Their AI Investments in Contact Centers?
Explore how banks can unlock true business value from AI in contact centers by improving process with these 5 critical aspects. Read blog now!
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.